Inside Sales/Customer Service Representative
About The Position
EMS-Tech Inc., a highly successful and expanding engineering firm that specializes in the design and supply (OEM) of bulk material handling equipment, is seeking a dedicated Inside Sales Associate to join their After Sales Parts team. For over 40 years, EMS-Tech Inc. has delivered projects large and small around the world, focusing on high-quality large-scale machines and systems and providing innovative, custom solutions. With headquarters in Canada and offices in the Netherlands, China, and Australia, the company is constantly pushing the envelope in areas such as self-unloading ships, stackers, stacker-reclaimers, shiploaders, and conveyor systems. The After Sales Parts team is crucial for maintaining customer satisfaction and ensuring the seamless operation of clients' systems. The Inside Sales Associate will manage and coordinate spare parts orders, prepare quotations, and ensure timely delivery of parts, requiring excellent organizational skills, attention to detail, and effective communication.
Requirements
- Business or Technical degree/diploma or equivalent level of combined education and on-the-job experience.
- 0-2 years of experience in a client-facing Customer Service role.
- Proficiency in MS Office Suite (Word, Excel, Teams).
- Strong organizational and communication skills.
- Ability to work independently and as part of a team.
- Strong work ethic and a commitment to doing things right.
Responsibilities
- Manage and coordinate spare parts orders.
- Prepare quotations by researching historical data, including reading technical drawings, or sourcing new parts.
- Draft and manage procurement documents such as spreadsheets, databases, requests for quotations, and purchase orders for spare parts.
- Receive, organize, and circulate supplier and fabricator drawings for approval, including preparing drawing transmittals.
- Coordinate order fulfillment and tracking, monitoring quotes, shipments, invoices, and payments to maintain smooth operations.
- Assist in maintaining and organizing spare parts files and correspondence.
- Perform any other duties assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
