Inside Sales & Customer Account Representative

US287 • Charlotte, NC

2d

About The Position

AlphaGraphics Charlotte is hiring a full-time Inside Sales & Customer Account Representative to support its outside sales team, manage customer orders, and deliver a strong customer experience. This business-to-business role combines customer relationship management, sales support, and project coordination. The representative works with customers and internal teams to ensure orders are accurate, deadlines are met, and projects run smoothly from initial inquiry through completion.

The role is suited to someone who is organized, proactive, detail-oriented, dependable, and comfortable managing multiple priorities. The representative is expected to solve problems, take ownership of their work, and contribute to a collaborative team focused on quality, accountability, and customer service. Compensation is $20.00 per hour. AlphaGraphics Charlotte describes training programs in management, sales, operations, print, signs, design, and marketing, and invites applicants with or without experience.

Requirements

• Experience in inside sales, B2B customer service, account coordination, order management, or a similar customer-facing business role.
• Strong written and verbal communication skills and the ability to build professional relationships.
• Excellent organization, attention to detail, and follow-through.
• Ability to manage multiple orders, deadlines, and customer requests in a fast-paced environment.
• Comfort using email, spreadsheets, order management systems, and other business software.
• A proactive, solutions-oriented approach and willingness to collaborate across teams.

Nice To Haves

• Experience in commercial printing, signage, promotional products, packaging, or custom manufacturing.
• Experience supporting outside sales teams or coordinating orders through production.
• Familiarity with estimating, quoting, CRM, or print order management software.
• Print industry experience; transferable skills and willingness to learn are also welcomed.

Responsibilities

• Partner with outside sales representatives to manage customer requests, coordinate orders, and keep projects moving.
• Enter and review customer orders, verifying that pricing, quantities, specifications, artwork, and deadlines are accurate and complete.
• Coordinate with estimating, production, and other internal teams to communicate requirements, manage timelines, and address potential issues.
• Serve as a dependable point of contact for business customers by responding to inquiries and providing proactive updates.
• Track customer inquiries, outstanding quotes, order changes, and next steps to ensure timely responses.
• Identify challenges early, coordinate solutions, and communicate clearly with customers and teammates.
• Recognize customer needs and opportunities for additional products, services, or repeat business.
• Help improve processes, organization, and communication to increase efficiency and improve the customer experience.

Benefits

• Health insurance
• Opportunity for advancement
• Competitive compensation
• Training programs in management, sales, operations, print, signs, design, and marketing

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed