Inside Sales Coordinator
About The Position
The Inside Sales Coordinator generates revenue by promoting sales of new and existing company products, providing customer service, evaluating customer needs, and answering questions about parts, pricing, and services. The role provides customers with information about warranties, part quality and prices, delivery times, payment methods, shipping dates, and anticipated delays. It also supports sales transactions through order entry and internal documentation, develops relationships with prospective customers, advises on substitutions or modifications when requested parts are unavailable, and follows up with customers as needed. The position has no employee supervisory responsibilities.
Requirements
- High school diploma or GED.
- At least 1 year of related experience.
- Basic computer skills.
- Ability to perform arithmetic using whole numbers, fractions, and decimals, calculate rates, ratios, and percentages, and interpret graphs.
- Ability to communicate basic information orally, write brief messages, keep simple records, and explain routine procedures.
- Ability to follow clear directions and procedures to resolve routine, repetitive problems.
- Ability to prioritize and appropriately handle assigned and routine tasks.
- Ability to sit for extended periods and frequently use a computer, keyboard, and mouse.
- Ability to occasionally lift and/or move up to 50 pounds.
Nice To Haves
- College coursework or degree.
- Prior automotive experience and knowledge of automotive parts.
- Bilingual English/Spanish.
Responsibilities
- Provide information about warranties, prices, part quality, delivery times, and payment methods.
- Complete internal transaction documents, including credits, invoices, work orders, interchange documents, and returns.
- Prospect and develop relationships with potential customers to cultivate new business.
- Inform customers of unit prices, shipping dates, anticipated delays, and other needed information.
- Advise customers about substituting or modifying parts when requested parts are unavailable.
- Process orders, including order entry and reviewing orders for correct handling, pricing, quantities, and shipping data; dispatch orders in some locations.
- Follow up with customers as needed.
- Assume other duties as assigned.
Benefits
- Health, dental, and vision insurance.
- Paid time off.
- Paid parental leave.
- Fertility coverage.
- 401(k) with company match.
- Company-paid life insurance and long-term disability.
- Short-term disability.
- Employee assistance program.
- Tuition reimbursement.
- Employee discounts.
- PNC Daily Pay option.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
