Inside Sales Coordinator

UES•Carnegie, PA

About The Position

The Inside Sales Coordinator manages and executes quoting, order processing, and order change procedures, and handles customers’ administrative issues and needs. The role works with Production Planning, Logistics, Quality Assurance, Specifications, and Accounting to resolve customer and order issues in a timely manner. The coordinator acts as the administrative owner of assigned customers, supporting customer satisfaction and adherence to internal processes, and partners with Area Sales Managers to resolve problems and support customer needs. The position’s duties include preparing and following up on quotations, managing orders from receipt through acceptance or acknowledgment, coordinating delivery schedules, and carrying out related order and delivery administration. The coordinator also maintains customer profiles, helps resolve payment issues, supports claims and non-conformities, and assists Area Sales Managers with sales forecast administration and updates. There are no management or supervisory responsibilities. Reasonable accommodation may be provided for essential job functions. Employees may also be asked to perform other job-related functions not listed in the description. The employer offers a competitive wage, medical and dental benefits, and a 401(k). New hires are subject to a pre-employment physical, background check, and drug screening.

Requirements

Bachelor of Science or Bachelor of Arts degree in Business Administration or a related field, or equivalent experience.
2–5 years of experience in customer service or inside sales.
Ability to communicate effectively verbally and in writing.
Ability to plan, organize, and prioritize projects effectively.
Ability to handle multiple issues simultaneously and effectively.
Ability to maintain discretion, tact, and poise when working with confidential company information.
Continual attention to detail.
Proficiency in basic Microsoft Office products for organizing and communicating.

Nice To Haves

Experience in manufacturing is preferred.

Responsibilities

Manage and execute the quoting process in coordination with Area Sales Managers; provide technical and commercial information for estimating or updating manufacturing costs, follow price approval procedures, prepare quotations in business systems, submit quotes, and follow up with customers.
Manage orders from receipt through acceptance or acknowledgment, compiling and verifying information needed for order booking and fulfillment and supporting timely processing with relevant internal departments.
Coordinate customer-requested delivery schedules with Production Planning and Logistics; maintain schedule accuracy and coordinate melt schedules through regular interaction with customers and Production Planning.
Perform order and delivery management tasks, including obtaining melt and shipment releases, requesting letters of credit, issuing pro forma invoices or down-payment documents, requesting freight-forwarder nominations, calculating and applying surcharges, requesting mill ID numbers, and confirming customer receiving schedules.
Create and maintain customer profile documents as applicable.
Proactively work with customers and take necessary actions to resolve payment issues that may negatively affect collections.
Support Area Sales Managers and Technical Sales personnel in handling claims and non-conformities.
Support Area Sales Managers with administering and updating the sales forecast.
Interface with Production Planning, Logistics, Quality Assurance, Specifications, and Accounting as needed to resolve customer and order issues.