Inside Sales Coordinator

LKQ • Raleigh, NC

18h

About The Position

The Inside Sales Coordinator generates revenue by promoting sales of new and existing company products, providing customer service, evaluating customer needs, and answering questions about parts, pricing, and services. The role provides customers with information on warranties, part price and quality, delivery times, payment methods, shipping dates, anticipated delays, and other relevant details. It also advises customers on substitutions or modifications when requested parts are unavailable.

The coordinator processes orders, including order entry and review for correct handling, pricing, quantities, and shipping information; some locations may also require dispatching orders. The role completes transaction-related internal documents such as credits, invoices, work orders, interchanges, and returns; prospects for new customers and develops customer relationships; and follows up with customers as needed. Other duties may be assigned.

Requirements

• High school diploma or GED.
• At least 1 year of related experience.
• Basic computer skills.
• Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret graphs.
• Ability to communicate basic information orally, write brief messages, and keep simple records.
• Ability to explain and provide guidance on routine procedures.
• Ability to follow clear directions and procedures to solve routine, somewhat repetitive problems.
• Ability to prioritize and appropriately handle assigned and routine tasks.

Nice To Haves

• College coursework or degree.
• Prior automotive experience and knowledge of automotive parts.
• Bilingual English/Spanish.

Responsibilities

• Promote sales of new and existing company products to generate revenue.
• Provide customer service, evaluate customer needs, and answer questions about parts, pricing, and services.
• Provide information about warranties, part prices and quality, delivery times, payment methods, shipping dates, anticipated delays, and other relevant details.
• Complete internal transaction documents, including credits, invoices, work orders, interchanges, and returns.
• Prospect and develop relationships with potential customers to cultivate new business.
• Advise customers on substitutions or modifications when requested parts are unavailable.
• Enter and process orders, reviewing them for correct handling, pricing, quantities, and shipping information; dispatch orders in some locations.
• Follow up with customers as needed.
• Assume other duties as assigned.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• Paid parental leave.
• Fertility coverage.
• 401(k) with company match.
• Company-paid life insurance and long-term disability.
• Short-term disability.
• Employee assistance program.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED