Inside Sales Coordinator

CMP Group Ltd.•Suffolk, VA

About The Position

The Inside Sales Coordinator grows sales within the existing customer base and supports the outside sales team throughout the United States. The role develops and maintains effective communication between customers and the sales organization while ensuring a high level of customer satisfaction and account management. The coordinator also provides sales and account support for designated customers in Mexico, South America, and the Caribbean, as assigned by management. This includes maintaining customer relationships, coordinating communications, supporting sales initiatives, and assisting with the development and growth of these international accounts.

Requirements

2–5 years of experience as an inside sales coordinator or in a sales support role in a manufacturing or similar environment.
2–5 years of experience in sales prospecting and account management.
2–5 years of experience in customer relationship management.
2–5 years of experience establishing new customer accounts by collecting credit applications, sales agreements, terms and conditions, and other required documentation.
2–5 years of experience in cold calling.
Comfortable attending one trade show annually.
Intermediate or advanced understanding of computer applications, especially Microsoft Excel and the Microsoft Office Suite.
Diploma in marketing, sales, or a relevant field, or a combination of work experience.
Self-motivated, detail-oriented, productive with minimal supervision, and willing to learn and develop.
Project management skills and excellent time management, organization, prioritization, and English communication skills, both written and verbal.
Strong interpersonal and relationship-building skills, a positive and team-oriented attitude, and the ability to solve problems and adapt to changing priorities.
Commitment to continuous learning and professional development.
Results-driven mindset focused on customer satisfaction and sales growth.
Cultural awareness and ability to support customers in diverse markets.

Responsibilities

Maintain and update the customer database.
Distribute and monitor customer satisfaction surveys.
Ensure timely completion and follow-up of applicable sales orders.
Support the sales team in achieving daily objectives.
Maintain target profit margins within assigned accounts and territories.
Identify, track, and follow up on sales opportunities.
Assist with sales support activities for assigned international customers in Mexico, South America, and the Caribbean.
Establish new customer accounts by collecting credit applications, sales agreements, terms and conditions, and other required documentation.
Contact inactive accounts and develop strategies to re-engage them and generate sales opportunities.
Partner with outside sales representatives to develop and manage the dealer network.
Recommend products and services that address customer needs and create value.
Attend at least two trade shows annually to promote company products and services and develop skills.
Assist outside sales representatives with planning, organizing, and managing key trade shows and industry events.
Support customer outreach and business development within assigned international accounts.
Provide and follow up on quotations, proposals, and pricing opportunities.
Maintain direct contact with assigned accounts and foster strong customer relationships.
Achieve and maintain sales objectives for assigned customers.
Provide sales and product support to team members as needed.
Prepare and distribute annual pricing updates to assigned customers.
Assist the Customer Service team with pricing, customer account, and replacement-parts inquiries.
Enter orders for directly assigned accounts and support the CSR team as needed.
Provide timely information regarding warranties, product recalls, and replacement parts.
Coordinate communications and support activities for designated customers in Mexico, South America, and the Caribbean.
Protect sensitive customer information and maintain confidentiality by storing documents on company-approved shared drives.
Promote and follow safe work practices in accordance with OSHA and applicable workplace safety regulations.
Adhere to company quality policies and procedures.
Support the sales team during internal and external audits.
Participate in regular one-on-one meetings with the National Sales Manager.
Complete job-related training and continuing education opportunities.
Contribute to and support team-building initiatives and activities.