Inside Sales Coordinator

Union Electric Steel Corporation•Pittsburgh, PA

About The Position

Manages and executes quoting, order processing, and order change procedures, and interfaces with customers to address administrative issues and needs. Works with Production Planning, Logistics, Quality Assurance, Specifications, and Accounting to resolve customer and order issues in a timely manner. Acts as the administrative owner of assigned customers, helping drive customer satisfaction and adherence to internal UES processes. Partners with Area Sales Managers to support customer satisfaction and problem resolution. The role manages quoting in coordination with Area Sales Managers, provides information used to estimate or update manufacturing costs, follows price approval procedures, prepares and submits quotations, and follows up with customers. It owns order management from receipt through acceptance or acknowledgment, verifies information needed for booking and fulfillment, and coordinates delivery schedules, melt schedules, and related order and shipment tasks. The position also maintains customer profiles, assists with payment issues and claims or non-conformities, and supports sales forecast administration and updates. The listed essential duties are subject to reasonable accommodation. The description is not an exhaustive list of duties, and employees may be asked to perform other job-related functions. New hires are subject to a pre-employment physical, background check, and drug screening.

Requirements

Bachelor of Science or Bachelor of Arts degree in Business Administration or a related field, or equivalent experience.
Two to five years of experience in customer service or inside sales.
Ability to communicate effectively verbally and in writing.
Ability to plan, organize, and prioritize projects effectively.
Ability to handle multiple issues simultaneously and effectively.
Ability to maintain discretion, tact, and poise when working with confidential company information.
Continual attention to detail.
Proficiency in basic Microsoft Office products for organizing and communicating.

Nice To Haves

Experience in manufacturing is preferred.

Responsibilities

Manage and execute the quoting process in coordination with Area Sales Managers, providing technical and commercial information needed to estimate or update manufacturing costs.
Ensure compliance with the price approval process; prepare quotations in business systems, submit them to customers, and conduct appropriate follow-up.
Own order management from receipt through acceptance or acknowledgment; compile and verify information required for order booking and fulfillment.
Facilitate timely order processing by providing internal departments with relevant delivery, shipping, transportation, pricing, and payment information.
Coordinate customer-requested delivery schedules with Production Planning and Logistics, maintain schedule accuracy, and coordinate melt schedules through regular interaction with customers and Production Planning.
Perform order and delivery management tasks, including obtaining melt and shipment releases, requesting letters of credit, issuing pro forma invoices or down-payment documents, requesting freight-forwarder nominations, calculating and applying surcharges, requesting mill ID numbers, and confirming customer receiving schedules.
Create and maintain customer profile documents, as applicable.
Help resolve payment issues by proactively communicating with customers and taking necessary actions to address issues affecting collections.
Support Area Sales Managers and Technical Sales personnel in handling claims and non-conformities.
Support Area Sales Managers with administration and updates of the sales forecast.