Inside Sales Coordinator

Matrix Packaging Machinery•Grafton, WI

About The Position

Matrix Packaging Machinery, a division of ProMach, is seeking an Inside Sales Coordinator to execute the quotation process for customer solutions in partnership with sales managers, vendors, engineering, and other internal departments. The role focuses on developing expertise in quotes for new machines, understanding customer requirements, matching requests with company and vendor capabilities, and identifying appropriate products and solutions—including hardware, software, installation, and support services. Quote specifications and pricing may have significant financial and legal implications, particularly for multi-million-dollar systems. The coordinator works with Regional Sales Managers, international outside sales representatives, vendors, engineering, and other departments to develop accurate project specifications and cost information. The role also responds to incoming sales calls, processes sales leads, supports orders, and provides Regional Sales Managers and Business Development Managers with complete quotations and related materials. ProMach describes its culture as open and communicative, encouraging individual initiative and career growth. Compensation includes salary and benefits, with benefit eligibility beginning on the first day of employment.

Requirements

High school diploma or GED.
Sales support experience.
Intermediate proficiency with the MS Office Suite.
Dependability and accountability, with sensitivity to deadlines.
Strong written and verbal communication skills.
Strong organization, thoroughness, and attention to detail.
Effective time management skills.
Ability to work with limited supervision in a team environment.

Nice To Haves

Experience in a manufacturing environment, preferably with capital equipment.
Experience with CRM software; Salesforce is preferred.

Responsibilities

Execute the quotation process for customer solutions in partnership with sales managers, vendors, engineering, and other departments.
Develop a strong understanding of customer requirements by working with Regional Sales Managers and engineering.
Match customer requests with company capabilities and determine vendor capabilities.
Identify suitable products and solutions to meet customer requirements, including hardware, software, installation, and support services.
Work with vendors and engineering to identify appropriate third-party solutions and verify vendors can meet project needs.
Gather accurate specifications and cost information from engineering and other departments as needed.
Respond to incoming sales calls and follow up as needed.
Partner with Regional Sales Managers and international outside sales representatives on projects.
Provide Regional Sales Managers and Business Development Managers with prepared quotations and materials, and support orders as needed.
Process sales leads and participate in department projects.