Inside Sales Coordinator

Precision Pumping Systems•Boise, ID

40d

About The Position

Precision Pumping Systems is a local, family-owned manufacturing business established in 1972. The Inside Sales Coordinator supports the outside sales team by coordinating project requests and communication among the design team, outside sales team, and customers. The role quotes and coordinates all current product lines and manages the Customer Relationship Management (CRM) system, maintaining data for customers, engineers, landscape architects, golf projects, irrigation designers, and distributors. The coordinator follows up on CRM projects to keep them active and current and handles telephone and email correspondence for the sales department. The role also supports process improvement and training intended to reduce costs and improve customer experience, uses customer feedback to develop ideas for features or products, researches ways to increase customer engagement, and partners with marketing and production development. The coordinator assists the Outside Sales team and the Inside Sales Manager with configuration, drawing, and submittal requests, and provides hands-on help as needed.

Requirements

High school diploma or GED equivalent.
Two years of inside sales or marketing experience.
Two years of management or project management experience.
Basic Microsoft Office and typing skills.
Listening and speaking skills sufficient to work with the public.
Must be legally eligible to work in the United States.
Must furnish a valid driver's license and have a clean motor vehicle record.

Nice To Haves

Two years of mechanical or electrical experience is a plus.

Responsibilities

Lead, guide, motivate, and communicate professionally and competently with internal and external contacts.
Support process improvement and training processes that reduce costs while improving the customer experience.
Use customer feedback to generate ideas for new features or products.
Research methods to increase customer engagement.
Partner with marketing and production development.
Communicate with outside salespersons and customers.
Provide hands-on help to the team as needed.
Assist outside sales.
Assist the Inside Sales Manager with configuration, drawing, and submittal requests.
Manage the CRM system and update customer and project data.
Prepare quotes for current product lines.
Follow up on projects in the CRM to keep them active and updated.
Handle telephone and email correspondence for the sales department.