Inside Sales Coordinator

LKQ•El Paso, TX

23d

About The Position

The Inside Sales Coordinator generates revenue by promoting sales of new and existing company products, providing customer service, evaluating customer needs, and answering questions about parts, pricing, and services. The role provides customers with information about warranties, part prices and quality, delivery times, payment methods, shipping dates, anticipated delays, and other relevant details. It also advises customers on substitutions or modifications when requested parts are unavailable. The coordinator prospects for potential customers and develops relationships to cultivate new business. The role processes orders, checks order handling, pricing, quantities, and shipping data, and may dispatch orders in some locations. It completes internal transaction documents, including credits, invoices, work orders, interchange documents, and returns, and follows up with customers as needed. Other duties may be assigned. This position does not supervise employees.

Requirements

High School Diploma or GED.
At least 1 year of related experience.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Basic computer skills.
Ability to communicate basic messages orally, write brief messages, and keep simple records.
Ability to explain and offer guidance on routine procedures.
Ability to solve routine, somewhat repetitive problems by following clear directions and procedures.
Ability to prioritize and appropriately handle assigned and routine tasks.
Work is primarily sedentary and requires sitting for extended periods and frequently using a computer, keyboard, and mouse.
Ability to occasionally lift and/or move up to 50 pounds.

Nice To Haves

College coursework or degree.
Prior automotive experience and knowledge of automotive parts.
Bilingual English/Spanish.

Responsibilities

Promote sales of new and existing company products and generate revenue.
Provide customer service, evaluate customer needs, and answer questions regarding parts, pricing, and services.
Provide information on warranties, part prices and quality, delivery times, and payment methods.
Complete internal documents supporting transactions, including credits, invoices, work orders, interchange documents, and returns.
Prospect for potential customers and develop relationships to cultivate new business.
Inform customers of unit prices, shipping dates, anticipated delays, and other needed information.
Advise customers on substitutions or modifications when requested parts are unavailable.
Process orders and review them for correct handling, pricing, quantities, and shipping data; dispatch orders in some locations.
Follow up with customers as needed.
Assume other duties as assigned.