Inside Sales Coordinator
About The Position
The Inside Sales Coordinator generates revenue by promoting sales of new and existing company products, providing customer service, evaluating customer needs, and answering questions about parts, pricing, and services. The role provides information on warranties, part prices and quality, delivery times, and payment methods; completes transaction documents; and develops relationships with potential customers to cultivate new business. The coordinator informs customers of unit prices, shipping dates, anticipated delays, and other relevant information; advises on substitutions or modifications when requested parts are unavailable; processes and reviews orders for correct handling, pricing, quantities, and shipping data; and follows up with customers as needed. In some locations, the role may dispatch orders. Other duties may be assigned. This position does not supervise employees.
Requirements
- High School Diploma or GED.
- At least 1 year of related experience.
- Ability to perform arithmetic with whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret graphs.
- Basic computer skills.
- Ability to communicate basic messages orally, write brief messages, and keep simple records.
- Ability to explain and offer guidance on routine procedures.
- Ability to follow clear directions and procedures to solve routine, repetitive problems.
- Ability to prioritize and appropriately handle assigned and routine tasks.
- Ability to sit for extended periods and frequently use a computer, keyboard, and mouse.
- Occasionally lift and/or move up to 50 pounds.
Nice To Haves
- College coursework or degree.
- Prior automotive experience and knowledge of automotive parts.
- Bilingual English/Spanish.
Responsibilities
- Provide information on warranties, price, quality of parts, delivery times, and payment methods.
- Complete internal transaction documents, including credits, invoices, work orders, interchanges, and returns.
- Prospect and develop relationships with potential customers to cultivate new business.
- Inform customers of unit prices, shipping dates, anticipated delays, and other needed information.
- Advise customers about substitutions or modifications when a requested part is unavailable.
- Process orders and review them for correct handling, pricing, quantities, and shipping data; dispatch orders in some locations.
- Follow up with customers as needed.
- Assume other duties as assigned.
Benefits
- Health, dental, and vision insurance
- Paid time off
- Paid parental leave
- Fertility coverage
- 401(k) with company match
- Company-paid life insurance and long-term disability
- Short-term disability
- Employee assistance program
- Tuition reimbursement
- Employee discounts
- PNC Daily Pay option
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
