Inside Sales Coordinator

Northern Gear•Muskego, WI

7d•$25 - $30•Onsite

About The Position

The Inside Sales Coordinator provides administrative and customer-facing support to Northern Gear’s Sales team, keeping the quoting workflow on track and ensuring customer requests for quotation (RFQs) are complete, organized, and routed on time. The position involves assembling quote and estimate packets, checking requests for missing or conflicting information, coordinating clarifications, and distributing approved quotations and supporting documents with the required internal approvals. The coordinator maintains accurate Salesforce records, activity notes, and follow-ups; uses customer sales portals to retrieve and upload documents and monitor deadlines; and responds to customer calls and emails by documenting needs and directing technical, pricing, or delivery questions to the appropriate team member. This is an onsite role in Muskego, Wisconsin, with a Monday-through-Friday schedule from 7:30 AM to 4:00 PM.

Requirements

Experience with Salesforce or a similar CRM.
Proficiency in Outlook, Excel, and Word.
Strong organization, accurate data entry, and prioritization skills.
Clear written and verbal communication and customer service skills.
Ability to learn new software and interpret technical drawings and RFQ details.

Responsibilities

Assemble quote and estimate packets with drawings, specifications, part numbers, quantities, revisions, and due dates.
Review RFQs for missing or conflicting details and coordinate clarifications.
Distribute approved quotations and supporting documents with proper internal approvals.
Maintain accurate CRM records in Salesforce, including activity notes and follow-ups.
Use customer sales portals to retrieve and upload documents and monitor deadlines.
Respond to customer calls and emails, document customer needs, and route technical, pricing, or delivery questions to the appropriate team member.
Track items awaiting clarification or approval and monitor response dates.
Coordinate with the Sales team to maintain clear, timely communication and complete quote submissions.
Organize quote files and prepare follow-ups.