Inside Sales Coordinator
About The Position
The Inside Sales Coordinator generates revenue by promoting sales of new and existing company products, providing customer service, evaluating customer needs, and answering questions about parts, pricing, and services. The role provides customers with information about warranties, part prices and quality, delivery times, and payment methods; completes transaction documents; develops relationships with potential customers; communicates pricing and shipping details; advises on substitute or modified parts when requested items are unavailable; and processes and follows up on orders. The position does not supervise employees.
Requirements
- High school diploma or GED.
- At least 1 year of related experience.
- Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret graphs.
- Basic computer skills.
- Ability to communicate basic messages orally, write brief messages, and keep simple records.
- Ability to explain routine procedures and offer guidance.
- Ability to solve routine, repetitive problems by following directions and procedures.
- Ability to prioritize and handle assigned and routine tasks.
- Work is primarily sedentary and requires sitting for extended periods and frequent use of a computer, keyboard, and mouse.
- Occasionally lift and/or move up to 50 pounds.
Nice To Haves
- College coursework or a degree.
- Prior automotive experience and knowledge of automotive parts.
- Bilingual English/Spanish.
Responsibilities
- Provide information on warranties, part prices and quality, delivery times, and payment methods.
- Complete internal transaction documents, including credits, invoices, work orders, interchanges, and returns.
- Prospect for and develop relationships with potential customers to cultivate new business.
- Inform customers of unit prices, shipping dates, anticipated delays, and other needed information.
- Advise customers on substituting or modifying parts when requested parts are unavailable.
- Process orders, including order entry and reviewing orders for correct handling, pricing, quantities, and shipping data; may dispatch orders in some locations.
- Follow up with customers as needed.
- Perform other duties as assigned.
Benefits
- Health, dental, and vision insurance
- Paid time off
- Paid parental leave
- Fertility coverage
- 401(k) with company match
- Company-paid life insurance and long-term disability
- Short-term disability
- Employee assistance program
- Tuition reimbursement
- Employee discounts
- PNC Daily Pay Option
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
