Inside Sales Coordinator
About The Position
The Inside Sales Coordinator generates revenue by promoting sales of new and existing company products, providing customer service, evaluating customer needs, and answering questions about parts, pricing, and services. The role provides information on warranties, part prices and quality, delivery times, and payment methods; completes transaction documents; develops relationships with prospective customers; communicates order and shipping details; advises customers on substitutions or modifications when requested parts are unavailable; processes and reviews orders; and follows up with customers. The position does not supervise employees.
Requirements
- High school diploma or GED.
- At least 1 year of related experience.
- Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret graphs.
- Basic computer skills.
- Ability to communicate basic messages orally and write brief messages and maintain simple records.
- Ability to explain and provide guidance on routine procedures.
- Ability to address routine, somewhat repetitive problems by following clear directions and procedures.
- Ability to prioritize and handle assigned and routine tasks.
- Able to sit for extended periods and frequently use a computer, keyboard, and mouse.
- Occasionally lift and/or move up to 50 pounds.
Nice To Haves
- College coursework or a degree.
- Prior automotive experience and knowledge of automotive parts.
- Bilingual English/Spanish.
Responsibilities
- Provide information about warranties, prices, part quality, delivery times, and payment methods.
- Complete internal transaction documents, including credits, invoices, work orders, interchange documents, and returns.
- Prospect for potential customers and develop relationships to cultivate new business.
- Inform customers of unit prices, shipping dates, anticipated delays, and other needed information.
- Advise customers about substitutions or modifications when requested parts are unavailable.
- Process orders, enter orders, and review them for correct handling, pricing, quantities, and shipping data; dispatch orders in some locations.
- Follow up with customers as needed.
- Perform other duties as assigned.
Benefits
- Health, dental, and vision insurance
- Paid time off
- Paid parental leave
- Fertility coverage
- 401(k) with company match
- Company-paid life insurance and long-term disability
- Short-term disability
- Employee assistance program
- Tuition reimbursement
- Employee discounts
- PNC Daily Pay option
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
