Remote Call Center Business Sales Rep $23.65hr (Pacific Hours)

Republic Services

4d•Remote

About The Position

The Inside Sales Consultant for Small and Large Containers works with new and existing commercial and industrial customers, selling customized products and services, retaining existing customers, and providing superior customer service. This is a remote, work-from-home call center position. Both training and the role are performed remotely; the company provides equipment, while the employee supplies internet service, a hard-wired internet connection, and a distraction-free work environment. Employees must meet the stated internet performance requirements and be on video during internal meetings and training. The role responds to inbound business-customer calls, develops customized sales solutions, promotes products and services to existing customers, supports account changes, and works to retain customers. The employee is accountable for customer experience, sales activity, and revenue metrics. Spanish fluency in a business environment is listed among the qualifications. Paid training is provided, with a training schedule of 8:15 a.m.–5:00 p.m. PST. The position pays $23.65 per hour, with monthly bonus potential; the listed pay range is $18.90–$26.02, depending on locality. The stated start date is January 11, 2027.

Requirements

High school diploma or GED.
At least 1 year of experience in a call center or sales environment.
Spanish bilingual fluency in a business environment.
Self-starter with a strong work ethic.
Strong research, investigation, and problem-resolution skills.
Strong verbal, written, typing, and interpersonal communication skills.
Availability for any 40-hour workweek schedule between 7:30 a.m. and 7:00 p.m. PST, Monday through Friday.
A hard-wired internet connection meeting the stated requirements: ping/latency of 100 ms or less, download speed of 50 Mbps, upload speed of 10 Mbps, and 0% packet loss. Mobile hotspots, tethering, and satellite ISP service are not permitted.
Provide a distraction-free work environment and be on video during internal meetings and trainings.

Responsibilities

Respond to inbound calls from business customers inquiring about Republic Services products and services.
Build customer and brand loyalty by addressing inquiries and customer needs respectfully and professionally.
Create customized solutions to acquire new business using sales tactics learned through training, the sales model, and mentoring.
Promote products and services to existing customers to identify cross-sell and upsell opportunities, following the growth sales process from initiation to close.
Provide sales support to existing customers who want to make changes to their accounts.
Retain customers using sales tactics learned through training and mentoring.
Meet or exceed performance metrics for customer experience, sales activity, and sales revenue.
Use strong verbal and written communication skills to call, connect, and interact with potential customers.
Assist the Residential customer sales team when business needs arise.
Maintain quality, productivity, and efficiency consistent with continuous quality improvement.
Perform other job-related duties as assigned or apparent.