Call Center Retention Rep - Remote
About The Position
The Call Center Retention Rep is a remote, full-time role for candidates who live in Florida, excluding Miami and Boca Raton. The position supports EchoStar’s Inside Sales & Retention teams in a fast-paced production environment, handling 100% inbound calls from new and existing customers. There is no outbound calling or cold calling. The representative uses a consultative approach to sell the value of EchoStar’s TV, internet, and wireless products and services, and influences customer purchasing decisions. Customer relationships are central to the work, and every interaction should be handled with honesty and integrity. Compensation includes a $16.00-per-hour base rate and uncapped commission. The posting lists on-target earnings of $70,000, with top and elite performers earning more. The role requires a home workspace with wired internet and specified computer peripherals and monitors. The employee is responsible for setup costs except where required by law. Employment is contingent on successful completion of a pre-employment screen, including a drug test and an acceptable driving record.
Requirements
- At least 1 year of experience in a quota-carrying sales role.
- Competitive spirit, determination, resilience, a persuasive personality, a growth mindset, and integrity.
- High school diploma or GED.
- Must live in Florida, excluding Miami and Boca Raton.
- Availability for hours that may include evenings, weekends, or holidays.
- Complete a pre-employment screen, including a drug test and an acceptable driving record.
- Have a smartphone or device with an active network connection.
- Have a home workspace with wired internet offering at least 25 Mbps download and 2 Mbps upload, a USB keyboard, mouse, headset, webcam, and at least two monitors.
- Responsible for home setup costs except where required by law.
Nice To Haves
- Associate’s or bachelor’s degree.
Responsibilities
- Handle inbound calls from new and existing customers in a fast-paced production environment.
- Position EchoStar’s TV, internet, and wireless products and services to influence customer purchasing decisions.
- Build and maintain customer relationships by handling interactions with honesty and integrity.
Benefits
- Paid training and time off.
- Medical, dental, vision, and life insurance packages.
- Health Savings Account (HSA).
- 401(k) with company match.
- Employee Stock Purchasing Program.
- Tuition reimbursement.
- Complimentary DISH TV and discounts on Sling TV and Boost Mobile plans.
- Incentives program with rewards including trips and prizes.
- Career growth opportunities, including the ability to promote up to two levels in the first year and paths to leadership and corporate roles.
- Uncapped commission; high performers may earn $100,000 or more, and elite performers may earn $150,000 or more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
