Call Center Retention Rep - Remote

EchoStar•Columbia, SC

5d•Remote

About The Position

EchoStar is hiring a remote Call Center Retention Rep to handle 100% inbound calls from new and existing customers. The role is part of a competitive, fast-paced production environment at a Fortune 250 company. Representatives use a consultative approach to explain the value of EchoStar’s TV, internet, and wireless products and services and influence customer purchasing decisions. The company emphasizes honest, integrity-driven customer interactions. No outbound or cold calls are required. Applicants must live in South Carolina. The position offers a $15.00-per-hour base rate and uncapped commission. The posting lists on-target earnings of $70,000, with top earners reaching $100,000 or more and elite performers earning $150,000 or more. Compensation may include hourly pay and a location pay differential. The role is full-time, and hours may include evenings, weekends, or holidays. Employment is contingent on passing a pre-employment screen, including a drug test and an acceptable driving record. EchoStar offers paid training, career advancement opportunities—including the ability to promote up to two levels in the first year—and potential paths to leadership and corporate roles. The company also offers an incentives program with trips and prizes, benefits and product discounts. Remote employees are responsible for home setup costs except where required by law.

Requirements

At least 1 year of experience in a quota-carrying sales role.
Competitive spirit, determination, resilience, a persuasive personality, a growth mindset, and integrity.
Must live in South Carolina.
High school diploma or GED.
Complete a pre-employment screen, including a drug test and an acceptable driving record.
Have a smartphone or device with an active network connection.
Have a home workspace with wired internet providing at least 25 Mbps download and 2 Mbps upload.
Have a USB keyboard, mouse, headset, webcam, and at least two monitors.
Employee is responsible for home setup costs except where required by law.

Nice To Haves

Associate’s or Bachelor’s degree.
Motivation to pursue performance-based earnings and career advancement.

Responsibilities

Handle inbound customer contacts in a competitive, fast-paced production environment.
Influence customer purchasing decisions by positioning EchoStar’s TV, internet, and wireless products and services.
Handle customer interactions with honesty and integrity.