Call Center Retention Rep - Remote
About The Position
EchoStar is hiring a remote Call Center Retention Rep to support its Inside Sales & Retention teams. The role handles 100% inbound calls from new and existing customers, with no outbound calls or cold calling. Using a consultative approach, the representative sells the value of EchoStar’s TV, internet, and wireless products and services and influences customer purchasing decisions. The work takes place in a competitive, fast-paced production environment at a Fortune 250 company, with honesty and integrity central to customer interactions. Applicants must live in Florida, excluding Miami and Boca Raton. The position is full-time and may include evening, weekend, or holiday hours. Compensation includes a $16.00-per-hour base rate and uncapped commission. The posting lists on-target earnings of $70,000, top earners at $100,000 or more, and elite performers at $150,000 or more. Paid training is provided, and the company describes opportunities for career advancement, including the ability to promote up to two levels during the first year.
Requirements
- At least 1 year of experience in a quota-carrying sales role.
- Competitive spirit, determination, resilience, a persuasive personality, a growth mindset, and integrity.
- High school diploma or GED.
- Live in Florida, excluding Miami and Boca Raton.
- Complete a pre-employment screen, including a drug test and an acceptable driving record.
- Have a smartphone or device with an active network connection.
- Provide a home workspace with wired internet of at least 25 Mbps download and 2 Mbps upload, a USB keyboard, mouse, headset, and webcam, and at least two monitors.
- The employee is responsible for setup costs, except where required otherwise by law.
Nice To Haves
- Associate’s or Bachelor’s degree.
Responsibilities
- Handle inbound calls from new and existing customers; the role does not involve outbound calling or cold calling.
- Position EchoStar’s TV, internet, and wireless products and services to influence customer purchasing decisions.
- Handle customer interactions with honesty and integrity.
Benefits
- Paid training
- Time off
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Health Savings Account (HSA)
- 401(k) with company match
- Employee Stock Purchasing Program
- Tuition reimbursement
- Complimentary DISH TV
- Discounts on Sling TV and Boost Mobile plans
- High-value rewards program with trips and prizes
- Career growth opportunities, including potential promotion up to two levels in the first year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
