Call Center Retention Rep - Remote

EchoStar•Savannah, GA

5d•Remote

About The Position

EchoStar is hiring a remote Call Center Retention Rep for its Inside Sales & Retention teams. The role handles 100% inbound calls from new and existing customers, with no outbound or cold calling. Using a consultative approach, the representative positions EchoStar’s TV, internet, and wireless products and services to influence customer purchasing decisions while treating customer relationships with honesty and integrity. The position is based in a competitive, fast-paced production environment. Candidates must live in Georgia, in or near the Atlanta Metro area, Augusta, Columbus, or Savannah. The stated base pay is $34,000, described as $16.00 per hour, with uncapped commission and on-target earnings of $70,000. The posting says top earners make $100,000 or more and elite performers make $150,000 or more. Compensation may include hourly pay and a location pay differential. Paid training is offered, and the role provides opportunities for career growth, including the possibility of promotion up to two levels in the first year.

Requirements

At least 1 year of experience in a quota-carrying sales role.
Competitive spirit, determination, resilience, a persuasive personality, a growth mindset, and integrity.
Ability to work full-time hours that may include evenings, weekends, or holidays.
High school diploma or GED.
Successful completion of a pre-employment screen, including a drug test and acceptable driving record.
A smartphone or device with an active network connection.
A home workspace with wired internet providing at least 25 Mbps download and 2 Mbps upload.
USB keyboard, mouse, headset, webcam, and at least 2 monitors.
The employee is responsible for setup costs, except where required otherwise by law.

Nice To Haves

Associate’s or Bachelor’s degree.

Responsibilities

Handle inbound customer contacts in a competitive, fast-paced production environment.
Influence customer purchasing decisions by positioning EchoStar’s TV, internet, and wireless products and services.
Handle customer interactions with honesty and integrity.