Inside Sales Associate - Work from Home

Publishing Concepts•Fort Lauderdale, FL

4d•$40,000 - $45,000•Remote

About The Position

Publishing Concepts, LP (PCI) is seeking a motivated, detail-oriented Inside Sales Associate to engage with clients and guide them through sales conversations professionally and efficiently. The role involves handling inbound and outbound calls, following established sales processes and scripts, building value, updating client records, presenting branded apparel and commemorative book offerings, and conducting light fundraising and donation collection. Associates work autonomously from a home office, manage inbound leads and outbound prospects, and participate in ongoing coaching, training, and feedback. Strong attendance, punctuality, active listening, empathy, resilience, and a results-oriented approach are important. This is a remote position, available only to employees who permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA. PCI provides desktop equipment, and employees must use a hard-wired internet connection and have a quiet, professional home workspace. The schedule is full-time, Monday through Friday, with any 8-hour shift between 8 a.m. and 8 p.m. CST, plus one or two Saturdays per quarter. Pay is $16 per hour plus uncapped commission; the posting states average annual earnings of $40,000–$45,000 and top-performer earnings of $45,000 or more.

Requirements

At least one year of total work history; professional sales experience or a four-year college degree is preferred.
At least a high school degree or equivalent.
Must permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.
Must complete a background check within 48 hours of receiving an offer.
Must provide three professional references for a reference check.
Must have a quiet, distraction-free workspace suitable for professional call handling.
Must have a hard-wired internet connection; Wi-Fi is not accepted.
Internet download speed must be above 10 and upload speed above 5.
Must work using the desktop equipment provided by the company.
Must be able to sit for long periods.
Must be able to work any 8-hour shift between 8 a.m. CST and 8 p.m. CST.
Must work one to two Saturdays per quarter.

Nice To Haves

Professional sales experience.
A four-year college degree.
Experience making high-volume sales calls.
Knowledge of Zoom, Microsoft Office Suite, Five9, or other call center software.

Responsibilities

Handle a high volume of 20–50 inbound and outbound client calls.
Engage with clients professionally and with care, representing partner organizations and ensuring clients have a positive experience.
Follow established sales processes and scripts, and continuously improve execution of those procedures.
Build value during calls, update client records, and pitch three branded apparel and commemorative book offerings on every call.
Conduct light fundraising and donation collection.
Address objections, deliver rebuttals, and close sales confidently.
Participate in ongoing coaching and training on product knowledge, campaigns, and sales techniques, and share best practices.
Work autonomously from a home office to handle inbound leads and make outbound calls to prospective clients.
Seek feedback from leaders, the sales team, and peers to improve service and address development areas.
Maintain excellent attendance and punctuality, adhering to scheduled work hours, breaks, lunches, and meetings.