Inside Sales Associate - Work from Home

Publishing Concepts•Little Rock, IA

12h•$40,000 - $45,000•Remote

About The Position

Publishing Concepts, LP (PCI) is a Dallas-headquartered company that partners with universities and nonprofit organizations to deepen alumni engagement and strengthen philanthropic relationships. Through PCI and its StoryCause fundraising division, the company helps institutions capture alumni and donor stories and turn conversations into insights that support engagement and giving. The Inside Sales Associate engages with clients and guides them through the sales process professionally and efficiently. Associates handle high volumes of inbound and outbound calls, follow established sales processes and scripts, build value during calls, update client records, pitch branded apparel and commemorative book offerings, and conduct light fundraising and donation collection. The role involves working autonomously from a home office, participating in ongoing coaching and training, seeking feedback, and maintaining excellent attendance and punctuality. This is a remote position. Employees must permanently reside in Alabama, Arkansas, Florida, Georgia, Kansas, Michigan, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, or Virginia. PCI provides desktop equipment, and employees must use a hard-wired internet connection and have a quiet, distraction-free home workspace. The schedule is full-time, Monday through Friday, with work on one to two Saturdays per quarter. Associates must be available for an eight-hour shift scheduled between 8 a.m. and 8 p.m. Central Time.

Requirements

At least one year of total work history; professional sales experience or a four-year college degree is preferred.
High school diploma or equivalent.
Must permanently reside in Alabama, Arkansas, Florida, Georgia, Kansas, Michigan, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, or Virginia.
Must complete a background check within 48 hours of receiving an offer and pass the pre-employment background check.
Must provide three professional references for a reference check.
Must have a quiet, distraction-free workspace suitable for professional calls.
Must have a hard-wired internet connection; Wi-Fi cannot be used.
Internet download speed must be above 10 and upload speed above 5.
Must work using the desktop equipment provided by the company.
Must be able to sit for long periods of time.
Must be able to work any eight-hour shift scheduled between 8 a.m. and 8 p.m. Central Time, Monday through Friday, and one to two Saturdays per quarter.
Must maintain excellent attendance and punctuality.
Must be eligible to work in the United States; the company is unable to sponsor visas.

Nice To Haves

Professional sales experience or a four-year college degree.
Experience making high-volume sales calls.
Knowledge of Zoom, Microsoft Office Suite, Five9, or other call center software.
A positive, challenge-driven mindset, resilience, dedication to excellence, and a results-oriented approach.
Exceptional communication, active listening, empathy, strong keyboarding and spelling, and attention to detail.
Goal-oriented, coachable, and motivated to deliver an outstanding client experience.

Responsibilities

Handle 20–50 inbound and outbound client calls, connecting with clients and making each interaction count.
Represent partner organizations professionally and with care, aiming to make every client referenceable.
Follow established sales processes and scripts, and continuously improve execution of those procedures.
Build value during calls, update client records, and pitch three branded apparel and commemorative book offerings on every call.
Conduct light fundraising and collect donations.
Address objections with effective rebuttals and close sales confidently.
Participate in ongoing coaching and training on product knowledge, campaigns, and sales techniques, and share best practices.
Work autonomously from a home office to handle inbound leads and make outbound calls to prospective clients; engage in self-directed coaching.
Seek feedback from leaders, the sales team, and peers to improve service and address growth areas.
Maintain excellent attendance and punctuality, following scheduled work hours, breaks, lunches, and meetings.