Inside Sales Associate - Work from Home

Publishing Concepts•Charlotte, IA

12h•$40,000 - $45,000•Remote

About The Position

Publishing Concepts, LP (PCI), including its StoryCause fundraising division, partners with universities and nonprofit organizations to deepen alumni engagement, strengthen donor relationships, and capture stories that can inspire giving. The Inside Sales Associate engages clients throughout the sales process, representing PCI’s partner organizations with professionalism, empathy, and attention to detail. The role includes high-volume inbound and outbound calls, following sales processes and scripts, presenting branded apparel and commemorative book offerings, and collecting donations. Associates work autonomously from a home office, participate in coaching and training, and maintain reliable attendance and punctuality. The position is remote for employees who permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA. PCI provides desktop equipment; employees must work using that equipment and have a wired internet connection. The role offers $16 per hour plus uncapped commission. Associates must be available for any eight-hour shift between 8 a.m. and 8 p.m. CST, Monday through Friday, with one to two Saturdays per quarter. Full-time shifts only.

Requirements

Minimum one year of total work history; professional sales experience or a four-year college degree is preferred.
High school diploma or equivalent required.
Must permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.
Must complete a background check within 48 hours of receiving an offer.
Must complete a reference check and provide three professional references.
Must have a quiet, distraction-free workspace suitable for professional calls.
Must use a hard-wired internet connection; Wi-Fi is not permitted.
Internet download speed must be above 10 and upload speed above 5.
Must work using company-provided desktop equipment.
Must be able to sit for long periods.
Must be able to work any eight-hour shift between 8 a.m. and 8 p.m. CST, Monday through Friday, and one to two Saturdays per quarter.
Must maintain excellent attendance and punctuality.

Nice To Haves

Professional sales experience or a four-year college degree.
Experience making high-volume sales calls.
Knowledge of Zoom, Microsoft Office Suite, Five9, or other call center software.
A positive, challenge-driven mindset; resilience; dedication to excellence; and a results-oriented approach.
Strong communication, active listening, empathy, keyboarding, spelling, and attention to detail.
Goal-oriented, coachable, and motivated to deliver a strong client experience.

Responsibilities

Handle 20–50 inbound and outbound client calls, connecting with clients and leaving a positive impression.
Represent partner organizations professionally and with care, aiming to make every client interaction referenceable.
Follow established sales processes and scripts, and improve understanding and execution of those procedures.
Build value during calls, update client records, and pitch three branded apparel and commemorative book offerings on every call.
Conduct light fundraising and collect donations.
Close sales by addressing objections and delivering effective rebuttals.
Participate in ongoing coaching and training on product knowledge, campaigns, and sales techniques, and share best practices.
Work autonomously from a home office to handle inbound leads and make outbound calls to prospective clients; engage in self-directed coaching.
Seek feedback from leaders, the sales team, and peers to improve service quality and address growth areas.
Maintain excellent attendance and punctuality, adhering to the schedule, breaks, lunches, and meetings.

Benefits

Telemedicine
Medical insurance
Health Spending Account (HSA)
Dental insurance
Vision insurance
Life insurance
Wellness program
401(k) with company match
Paid time off, including vacation, sick, personal, holiday, and half-holiday time
Bereavement leave
Tuition reimbursement
$16 per hour plus uncapped commission