Inside Sales Associate - Work from Home

Publishing Concepts•Houston, TX

1d•$40,000 - $45,000•Remote

About The Position

Publishing Concepts, LP (PCI), headquartered in Dallas, Texas, partners with universities and nonprofit organizations to deepen alumni engagement and strengthen relationships that support philanthropy. Through PCI and its StoryCause fundraising division, the company helps institutions capture alumni and donor stories at scale and turn conversations into insights that inspire giving. The Inside Sales Associate engages clients and guides them through the sales process with professionalism, efficiency, attention to detail, and a proactive approach to closing sales. Associates work from a home office, handling inbound leads and outbound calls, presenting branded apparel and commemorative books, and providing light fundraising and donation collection. The role requires following established scripts and processes, maintaining accurate client records, responding to objections, and providing a professional, considerate experience that represents PCI’s partners well. Associates participate in coaching and training, seek and act on feedback, and maintain excellent attendance and punctuality. The position is remote but is available only to employees who permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA. PCI provides desktop equipment, and work must be performed using a hard-wired internet connection in a quiet home workspace. Pay is $16 per hour plus uncapped commission. The posting states that average associates earn $40,000–$45,000 per year and top performers earn more than $45,000 per year. The schedule is a full-time, eight-hour shift scheduled between 8 a.m. and 8 p.m. CST, Monday through Friday, with one to two Saturdays per quarter. Daily breaks include a one-hour lunch and two 15-minute breaks.

Requirements

At least one year of total work history; professional sales experience or a four-year college degree is preferred.
High school diploma or equivalent.
Must permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.
Complete a background check within 48 hours of receiving an offer and pass the pre-employment background check.
Provide three professional references for a reference check.
Have a quiet, distraction-free home workspace suitable for professional calls.
Use a hard-wired internet connection; Wi-Fi is not accepted.
Have internet download speed above 10 and upload speed above 5.
Work using the desktop equipment provided by the company.
Be able to sit for long periods.
Be available for an eight-hour shift between 8 a.m. and 8 p.m. CST, Monday through Friday, and one to two Saturdays per quarter.
Demonstrate strong communication, active listening, empathy, keyboarding, spelling, attention to detail, resilience, and a results-oriented approach.
Maintain excellent attendance and punctuality.

Nice To Haves

Professional sales experience or a four-year college degree.
Experience making high-volume sales calls.
Knowledge of Zoom, Microsoft Office Suite, Five9, or other call center software.
A positive, challenge-driven mindset; coachability; goal orientation; and motivation to deliver an outstanding client experience.

Responsibilities

Handle 20–50 inbound and outbound client calls and make each interaction professional and effective.
Engage clients with care and active listening, aiming to provide a positive experience and represent partner organizations well.
Follow established sales processes and scripts, and continuously improve knowledge and execution of procedures.
Build value during calls, update client records, and present three branded apparel and commemorative book offerings on every call.
Conduct light fundraising and collect donations.
Close sales by addressing objections and delivering rebuttals.
Participate in ongoing coaching and training on products, campaigns, and sales techniques, and share best practices.
Work autonomously from a home office to handle inbound leads and call prospective clients; undertake self-directed coaching.
Seek feedback from leaders, the sales team, and peers to improve service and address development areas.
Maintain excellent attendance and punctuality and adhere to scheduled work hours, breaks, lunches, and meetings.

Benefits

Telemedicine
Medical insurance
Health Spending Account (HSA)
Dental insurance
Vision insurance
Life insurance
Wellness program
401(k) with company match
Paid time off, including vacation, sick, personal, holiday, and half-holiday leave
Bereavement leave
Tuition reimbursement
Hourly pay of $16 plus uncapped commission