Inside Sales Associate - Work from Home

Publishing Concepts•Atlanta, TX

1d•Remote

About The Position

Publishing Concepts, LP (PCI) and its StoryCause fundraising division partner with universities and nonprofit organizations to deepen alumni engagement and strengthen philanthropic relationships. They help institutions capture alumni and donor stories at scale, turning conversations into insights that support donor engagement and giving. The Inside Sales Associate engages with clients and guides them through the sales process with professionalism and efficiency. Associates handle a high volume of inbound and outbound calls, follow established sales procedures and scripts, present branded apparel and commemorative book offerings, collect donations, and work to close sales. The role is remote and requires working from a quiet home office using company-provided desktop equipment and a hard-wired internet connection. Associates participate in coaching and training, seek feedback, and maintain excellent attendance and punctuality.

Requirements

Permanently reside in one of the following states: AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.
Have at least one year of total work history.
Have a high school diploma or equivalent.
Complete a background check within 48 hours of receiving an offer and pass the pre-employment background check.
Provide three professional references for a reference check.
Have a quiet, distraction-free workspace suitable for professional calls.
Use a hard-wired internet connection; Wi-Fi is not accepted.
Have internet speeds above 10 Mbps download and above 5 Mbps upload.
Work using the desktop equipment provided by the company.
Be able to sit for long periods.
Be able to work any 8-hour shift between 8 a.m. and 8 p.m. CST, Monday through Friday, and one to two Saturdays per quarter.

Nice To Haves

Professional sales experience or a four-year college degree.
Experience making high-volume sales calls.
Knowledge of Zoom, Microsoft Office Suite, Five9, or other call center software.

Responsibilities

Handle 20–50 high-volume inbound and outbound client calls.
Engage clients professionally and empathetically, representing PCI’s partner organizations and providing a positive client experience.
Follow established sales processes and scripts, and continuously improve execution of those procedures.
Build value during calls, update client records, and pitch three branded apparel and commemorative book offerings on every call.
Conduct light fundraising and collect donations.
Address objections, provide rebuttals, and work to close sales.
Participate in ongoing coaching and training on product knowledge, campaigns, and sales techniques, and share best practices.
Work autonomously from a home office to handle inbound leads and make outbound calls; complete self-directed coaching.
Seek feedback from leaders, teammates, and peers to improve service and address growth areas.
Maintain excellent attendance and punctuality, and follow scheduled work hours, breaks, lunches, and meetings.