Inside Sales Associate - Work from Home

Publishing Concepts•San Antonio, TX

1d•Remote

About The Position

Publishing Concepts, LP (PCI) is a Dallas-based company that partners with universities and nonprofit organizations to deepen alumni engagement and strengthen philanthropy. Through PCI and its StoryCause fundraising division, the company helps institutions capture alumni and donor stories at scale and turn conversations into insights that support donor relationships and giving. The Inside Sales Associate engages with clients and guides them through the sales process professionally and efficiently. The role involves handling inbound and outbound calls, following established processes and scripts, presenting branded apparel and commemorative book offerings, and conducting light fundraising and donation collection. Associates work autonomously from a home office, with ongoing coaching, training, and feedback, and are expected to maintain excellent attendance and punctuality. This is a remote, full-time position. Employees must permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA. Associates work Monday through Friday, with one to two Saturdays per quarter, and must be available for an eight-hour shift scheduled between 8 a.m. and 8 p.m. CST. The role pays $16 per hour plus uncapped commission; the posting says average associates earn $40,000–$45,000 annually and top performers earn more than $45,000.

Requirements

At least one year of total work history; professional sales experience or a four-year college degree is preferred.
At least a high school diploma or equivalent.
Must permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.
Must complete a background check within 48 hours of receiving an offer and pass the pre-employment background check.
Must provide three professional references and complete a reference check.
Must have a quiet, distraction-free home workspace suitable for professional calls.
Must have a hard-wired internet connection; Wi-Fi is not accepted.
Internet download speed must be above 10 and upload speed above 5.
Must work using company-provided desktop equipment.
Must be able to sit for long periods.
Must be available for any eight-hour shift between 8 a.m. and 8 p.m. CST, Monday through Friday, and one to two Saturdays per quarter.
Must be eligible to work in the United States; visa sponsorship is unavailable.

Nice To Haves

Professional sales experience or a four-year college degree.
Experience making high-volume sales calls.
Knowledge of Zoom, Microsoft Office Suite, Five9, or other call center software.

Responsibilities

Handle a high volume of 20–50 inbound and outbound client calls.
Engage with clients professionally and carefully, representing partner organizations and aiming to make every client interaction referenceable.
Follow established sales processes and scripts, and continuously improve execution of those procedures.
Build value during calls, update client records, and pitch three branded apparel and commemorative book offerings on every call.
Conduct light fundraising and collect donations.
Address objections, deliver rebuttals, and work to close sales.
Participate in ongoing coaching and training on products, campaigns, and sales techniques, and share best practices.
Work independently from a home office to handle inbound leads and make outbound calls to prospective clients.
Use self-directed coaching and seek feedback from leaders, teammates, and peers to improve service and address growth areas.
Maintain excellent attendance and punctuality and adhere to scheduled work hours, breaks, lunches, and meetings.