Inside Sales Associate - Work from Home

Publishing Concepts•Memphis, TN

1d•$40,000 - $45,000•Remote

About The Position

Publishing Concepts, LP (PCI) is a Dallas-headquartered company that partners with universities and nonprofit organizations to deepen alumni engagement and strengthen philanthropy. PCI and its StoryCause fundraising division capture alumni and donor stories at scale, helping institutions build relationships and inspire giving. The Inside Sales Associate engages clients and guides them through the sales process with professionalism, efficiency, and attention to detail. The role involves a high volume of inbound and outbound calls, following established processes and scripts, presenting branded apparel and commemorative book offerings, collecting donations, and closing sales. Associates work autonomously from a home office, handle inbound leads and outbound prospects, and participate in ongoing coaching and training. This is a remote position for employees who permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA. Associates must work from PCI-provided desktop equipment and have a wired internet connection and a quiet, professional home workspace. The schedule is full-time, Monday through Friday, with shifts of eight hours scheduled between 8 a.m. and 8 p.m. CST, plus one to two Saturdays per quarter. Pay is $16 per hour plus uncapped commission.

Requirements

At least one year of total work history.
At least a high school diploma or equivalent.
Permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.
Complete a background check within 48 hours of receiving an offer.
Provide three professional references for a reference check.
Have a quiet, distraction-free home workspace suitable for professional calls.
Use a hard-wired internet connection; Wi-Fi is not accepted.
Have internet download speed above 10 and upload speed above 5.
Work using the desktop equipment provided by the company.
Be able to sit for long periods.
Maintain excellent attendance and punctuality.

Nice To Haves

Professional sales experience or a four-year college degree.
Experience making high-volume sales calls.
Knowledge of Zoom, Microsoft Office Suite, Five9, or other call center software.
A positive, challenge-driven mindset; resilience; dedication to excellence; and a results-oriented approach.
Exceptional communication, active listening, empathy, strong keyboarding and spelling, and attention to detail.
Goal-oriented, coachable, and motivated to deliver an outstanding experience on every call.

Responsibilities

Handle 20–50 inbound and outbound client calls, connecting with clients and making each interaction count.
Represent partner organizations professionally and carefully, aiming to ensure clients are referenceable.
Follow established sales processes and scripts, and continuously improve execution of those procedures.
Build value during calls, update client records, and pitch three branded apparel and commemorative book offerings on every call.
Conduct light fundraising and collect donations.
Close sales confidently by addressing objections and delivering effective rebuttals.
Participate in ongoing coaching and training on products, campaigns, and sales techniques, and share best practices.
Work autonomously from a home office to handle inbound leads and make outbound calls to prospective clients.
Seek feedback from leaders, teammates, and peers to improve service and address growth areas.
Maintain excellent attendance and punctuality, and adhere to the schedule, breaks, lunches, and meetings.