Inside Sales Associate - Work from Home

Publishing Concepts•Anthony, TX

4d•$40,000 - $45,000•Remote

About The Position

Publishing Concepts, LP (PCI) is a Dallas-based company that partners with universities and nonprofit organizations to deepen alumni engagement and strengthen philanthropy. Through PCI and its StoryCause fundraising division, the company helps institutions capture alumni and donor stories and turn conversations into insights that support engagement and giving. The Inside Sales Associate engages with clients and guides them through the sales process with professionalism and efficiency. Working remotely from a home office, associates handle inbound leads and outbound calls, follow established sales processes and scripts, build value, maintain client records, and pitch branded apparel and commemorative books. The role also includes light fundraising and donation collection, addressing objections, and participating in coaching and training. Associates are expected to maintain excellent attendance and punctuality and to work their scheduled hours, breaks, lunches, and meetings. This remote role is available only to employees permanently residing in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA. The schedule is full-time, Monday through Friday, with one to two Saturdays per quarter. Associates must be available for an eight-hour shift scheduled between 8 a.m. and 8 p.m. CST. Pay is $16 per hour plus uncapped commission; the posting states average annual earnings of $40,000–$45,000 and top-performer earnings above $45,000. PCI provides desktop equipment, and employees must use a wired internet connection and have a quiet home workspace.

Requirements

Minimum of one year of total work history; professional sales experience or a four-year college degree is preferred.
High school degree or equivalent.
Must permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.
Must complete a background check within 48 hours of receiving an offer and pass the pre-employment background check.
Must provide three professional references for a reference check.
Must have a quiet, distraction-free home workspace suitable for professional calls.
Must use a hard-wired internet connection; Wi-Fi is not accepted.
Internet download speed must be above 10 and upload speed above 5.
Must work using the desktop equipment provided by the company.
Must be able to sit for long periods of time.
Must be able to work an eight-hour shift between 8 a.m. and 8 p.m. CST, Monday through Friday, and one to two Saturdays per quarter.
Must be able to work full-time shifts.
Strong keyboarding, spelling, and attention to detail.
Strong communication and active listening skills, with empathy and the ability to connect with clients.
Sales-oriented, resilient, results-oriented, coachable, and motivated to deliver a strong client experience.
Must be eligible to work in the United States; visa sponsorship is not available.

Nice To Haves

Professional sales experience.
A four-year college degree.
Experience making high-volume sales calls.
Knowledge of Zoom, Microsoft Office Suite, Five9, or other call center software.

Responsibilities

Handle a high volume of 20–50 inbound and outbound client calls.
Engage with clients professionally and empathetically, representing the company's partners and aiming to make each client interaction referenceable.
Follow established sales processes and scripts, and continuously improve knowledge and execution of those procedures.
Build value during calls, update client records, and pitch three branded apparel and commemorative book offerings on every call.
Conduct light fundraising and collect donations.
Address objections, provide rebuttals, and work to close sales confidently.
Participate in ongoing coaching and training on product knowledge, campaigns, and sales techniques, and share best practices.
Work autonomously from a home office to handle inbound leads and make outbound calls to prospective clients; undertake self-directed coaching.
Seek feedback from leaders, the sales team, and peers to improve service and address development areas.
Maintain excellent attendance and punctuality and adhere to scheduled work hours, breaks, lunches, and meetings.