Inside Sales Associate - Work from Home

Publishing Concepts•Columbia, SC

4d•$40,000 - $45,000•Remote

About The Position

Publishing Concepts, LP (PCI), including its StoryCause fundraising division, partners with universities and nonprofit organizations to deepen alumni engagement and strengthen philanthropic relationships. The Inside Sales Associate engages clients through inbound and outbound calls, guides them through the sales process, and represents PCI’s partners with professionalism and care. The role involves following established processes and scripts, building value, updating client records, presenting branded apparel and commemorative book offerings, and conducting light fundraising and donation collection. Associates work autonomously from a home office, participate in coaching and training, seek feedback, and maintain dependable attendance and punctuality. This is a remote role limited to employees who permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA. PCI provides desktop equipment; a hard-wired internet connection and quiet, distraction-free workspace are required. Pay is $16 per hour plus uncapped commission. The role offers full-time shifts Monday through Friday, with work scheduled between 8 a.m. and 8 p.m. CST and one to two Saturdays per quarter.

Requirements

Minimum of one year of total work history; professional sales experience or a four-year college degree is preferred.
High school diploma or equivalent required.
Must permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.
Must complete a background check within 48 hours of receiving an offer and pass a pre-employment background check.
Must provide three professional references for a reference check.
Must have a quiet, distraction-free home workspace suitable for professional calls.
Must have a hard-wired internet connection; Wi-Fi cannot be used.
Internet download speed must be above 10 and upload speed above 5.
Must work using the desktop equipment provided by the company.
Must be able to sit for long periods of time.
Must be able to work any eight-hour shift between 8 a.m. and 8 p.m. CST, Monday through Friday, and one to two Saturdays per quarter.
Strong communication, active listening, empathy, keyboarding, spelling, and attention-to-detail skills.
Sales orientation, a positive and resilient mindset, dedication to excellence, and a results-oriented approach.
Must be goal-oriented, coachable, and motivated to provide a strong client experience.
Must be eligible to work in the United States; the company does not sponsor visas.

Nice To Haves

Professional sales experience.
A four-year college degree.
Experience making high-volume sales calls.
Knowledge of Zoom, Microsoft Office Suite, Five9, or other call center software.

Responsibilities

Handle a high volume of approximately 20–50 inbound and outbound client calls.
Engage clients professionally and empathetically, listen to their needs, and represent partner organizations with care.
Follow established sales processes and scripts, and continuously improve knowledge and execution of those procedures.
Build value during calls, update client records, and pitch three branded apparel and commemorative book offerings on every call.
Conduct light fundraising and collect donations.
Address objections, deliver rebuttals, and work to close sales while ensuring a positive client experience.
Participate in ongoing coaching and training about products, campaigns, and sales techniques, and share best practices.
Work autonomously from a home office to handle inbound leads and make outbound calls to prospective clients; undertake self-directed coaching.
Seek feedback from leaders, the sales team, and peers to improve service and address growth areas.
Maintain excellent attendance and punctuality, and adhere to scheduled work hours, breaks, lunches, and meetings.

Benefits

Telemedicine
Medical insurance
Health Spending Account (HSA)
Dental insurance
Vision insurance
Life insurance
Wellness program
401(k) with company match
Paid time off, including vacation, sick, personal, holiday, and half-holiday leave
Bereavement leave
Tuition reimbursement