Inside Sales Associate | Technology & Security Solutions

The Staff Pad•Lenexa, KS

1d•Onsite

About The Position

The Inside Sales Associate develops and maintains customer relationships while providing product expertise, identifying sales opportunities, and supporting existing accounts. The role works closely with customers, vendors, and internal teams to ensure accurate order management, timely service, and successful project outcomes, while contributing to branch growth. The position is based at the Lenexa, Kansas location and is full-time.

Requirements

At least 3 years of experience in inside sales, business development, account management, customer service, or a related field.
Strong interpersonal, relationship-building, verbal, and written communication skills.
Strong problem-solving, critical-thinking, and multitasking skills in a fast-paced environment.
Proficiency with CRM platforms, ERP systems, MS Office, and other business software tools.
Self-motivation and ability to work independently while contributing to a team.
Commitment to delivering exceptional customer service and support.

Nice To Haves

Associate degree or equivalent combination of education and relevant sales experience.
Experience in low-voltage systems, security products, surveillance, access control, electrical distribution, technology solutions, or a related industry.

Responsibilities

Build and maintain relationships with existing customers and identify opportunities to expand business.
Prospect and engage new customers through outbound calls, email outreach, referrals, and other business development activities.
Follow up on leads, quotes, and open opportunities to maximize sales conversions.
Provide product recommendations and technical guidance based on customer needs.
Serve as a primary point of contact for customer inquiries, orders, and service requests.
Resolve customer concerns professionally and proactively to ensure a positive customer experience.
Use CRM and ERP systems to document activities, manage opportunities, and maintain accurate customer records.
Collaborate with operations, purchasing, logistics, and accounting teams to ensure seamless order fulfillment.
Stay informed about industry trends, emerging technologies, and product offerings through ongoing training and professional development.
Achieve sales, margin, and customer engagement goals established by leadership.
Maintain accurate pricing, order, and customer information while following company policies and procedures.
Support branch initiatives and contribute to overall team success.