Inside Sales Associate - Work from Home

Publishing Concepts•Savannah, TN

6d•$40,000 - $45,000•Remote

About The Position

Publishing Concepts, LP (PCI), headquartered in Dallas, Texas, partners with universities and nonprofit organizations to deepen alumni engagement and support philanthropy. Through PCI and its StoryCause fundraising division, the company helps institutions capture alumni and donor stories and turn conversations into insights that can strengthen relationships and inspire giving. The Inside Sales Associate engages clients by phone and guides them through the sales process with professionalism, care, and attention to detail. Associates handle inbound and outbound calls, follow established scripts and procedures, update client records, present branded apparel and commemorative book offerings, and conduct light fundraising and donation collection. The role is remote, but employees must reside permanently in one of the specified states and work from their home office using company-provided desktop equipment and a hard-wired internet connection. Associates work full-time weekday shifts, with occasional Saturdays, and participate in coaching and training while maintaining reliable attendance and punctuality.

Requirements

Minimum of one year of total work history; professional sales experience or a four-year college degree is preferred.
High school diploma or equivalent at minimum.
Must permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.
Must complete a background check within 48 hours of receiving an offer.
Must provide three professional references for a reference check.
Must have a quiet, distraction-free home workspace suitable for professional calls.
Must use a hard-wired internet connection; Wi-Fi is not accepted.
Internet speed must exceed 10 Mbps download and 5 Mbps upload.
Must work using company-provided desktop equipment.
Must be able to sit for long periods.
Must be able to work any eight-hour shift scheduled between 8 a.m. and 8 p.m. Central Time.
Must work Monday through Friday and one to two Saturdays per quarter.
Must maintain excellent attendance and punctuality.
Must be eligible to work in the United States; the company does not sponsor visas.

Nice To Haves

Professional sales experience or a four-year college degree.
Experience making high-volume sales calls.
Knowledge of Zoom, Microsoft Office Suite, Five9, or other call center software.
A positive, challenge-driven, resilient, results-oriented, and coachable approach.
Strong communication, active listening, empathy, keyboarding, spelling, and attention to detail.

Responsibilities

Handle 20–50 inbound and outbound client calls, connecting with clients and making each interaction professional and memorable.
Represent PCI’s partners professionally and carefully, aiming to ensure clients have a positive, referenceable experience.
Follow established sales processes and scripts, and continually improve execution of those procedures.
Build value during calls, update client records, and present three branded apparel and commemorative book offerings on every call.
Conduct light fundraising and collect donations.
Address objections with effective rebuttals and close sales confidently.
Participate in ongoing coaching and training on product knowledge, campaigns, and sales techniques, and share best practices.
Work autonomously from a home office to manage inbound leads and make outbound calls to prospective clients; engage in self-directed coaching.
Seek feedback from leaders, sales team members, and peers to improve service and address growth areas.
Maintain excellent attendance and punctuality, adhering to scheduled shifts, breaks, lunches, and meetings.