Inside Sales Associate - Work from Home

Publishing Concepts•Jonesboro, AR

4d•$40,000 - $45,000•Remote

About The Position

Publishing Concepts, LP (PCI) is a Dallas-based company that partners with universities and nonprofit organizations to deepen alumni engagement and strengthen philanthropic relationships. Through PCI and its StoryCause fundraising division, the company helps institutions capture alumni and donor stories and turn conversations into insights that support engagement and giving. The Inside Sales Associate engages clients through inbound and outbound calls, guides them through the sales process, and represents PCI’s partner organizations professionally. The role involves following established scripts and procedures, presenting branded apparel and commemorative book offerings, collecting donations, maintaining client records, addressing objections, and working toward sales goals. Associates work autonomously from a home office, participate in coaching and training, and are expected to maintain excellent attendance and punctuality. This is a remote, full-time role for candidates who permanently reside in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA. Associates work an eight-hour shift scheduled between 8 a.m. and 8 p.m. Central Time, Monday through Friday, with one to two Saturdays per quarter. PCI provides desktop equipment; employees must use a hard-wired internet connection and have a quiet, professional workspace. Pay is $16 per hour plus uncapped commission.

Requirements

Reside permanently in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.
Have at least one year of total work history; professional sales experience or a four-year college degree is preferred.
Have a high school degree or equivalent.
Complete a background check within 48 hours of receiving an offer and pass the pre-employment background check.
Provide three professional references for a reference check.
Have a quiet, distraction-free workspace suitable for professional call handling.
Use a hard-wired internet connection; Wi-Fi is not accepted.
Have internet download speed above 10 and upload speed above 5.
Work using the desktop equipment provided by the company.
Be able to sit for long periods.
Demonstrate strong communication, active listening, empathy, keyboarding, spelling, and attention to detail.
Maintain excellent attendance and punctuality.

Nice To Haves

Professional sales experience or a four-year college degree.
Experience making high-volume sales calls.
Knowledge of Zoom, Microsoft Office Suite, Five9, or other call center software.

Responsibilities

Handle 20–50 inbound and outbound client calls, connecting with clients and making each interaction count.
Represent partner organizations professionally and carefully, aiming to ensure each client is referenceable.
Follow established sales processes and scripts, and continuously improve execution of those procedures.
Build value during calls, update client records, and pitch three branded apparel and commemorative book offerings on every call.
Conduct light fundraising and collect donations.
Address objections, deliver rebuttals, and close sales confidently.
Participate in ongoing coaching and training on product knowledge, campaigns, and sales techniques, and share best practices.
Work autonomously from a home office to handle inbound leads and make outbound calls to prospective clients.
Seek feedback from leaders, teammates, and peers to improve service and address areas for growth.
Maintain excellent attendance and punctuality and adhere to scheduled work hours, breaks, lunches, and meetings.