Inside Sales

SRS Distribution Inc. • Memphis, TN

2d • Onsite

About The Position

The Inside Sales Associate develops new leads and revisits lost customer relationships, communicates with customers to understand their needs, and helps ensure a smooth sales process. The role supports business growth by building relationships with new and existing customers in the Pool/Landscape industry through proactive sales initiatives, outbound calls, order processing, and excellent customer service. It uses digital sales tools and CRM systems to improve customer interactions and drive revenue while emphasizing an entrepreneurial spirit, teamwork, solution-oriented service, and ethical conduct.

The position reports directly to the Branch Manager and has no direct reports. It requires minimal travel, including occasional attendance at trade shows, industry association events, and company-sponsored events. The work takes place in a dynamic, fast-paced environment that emphasizes collaboration, adaptability, efficiency, and proactive customer communication by phone and digital channels. Physical demands include prolonged desk work and computer use, repetitive hand movements and fine motor skills, and occasionally lifting up to 15 pounds. Reasonable accommodations are available.

The minimum education requirement is a high school diploma. A bachelor's degree in marketing, business administration, or a relevant field is preferred. Candidates must be authorized to work in the United States without sponsorship and have a valid driver's license, satisfactory driving record, and reliable transportation. Employment is contingent on successful criminal and driving background checks and a pre-employment drug test.

Requirements

• High school diploma.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel; relationship management software; and internet navigation.
• Problem-solving abilities.
• Strong customer service skills focused on customer satisfaction and relationship-building.
• Detail orientation and strong organizational and time-management capabilities.
• Self-motivation, enthusiasm for the business, and an entrepreneurial spirit.
• Ability to work cohesively in a team environment.
• Demonstrated experience assisting customers with purchasing needs in person or by telephone.
• Proven experience or strong interest in generating new sales opportunities through proactive calls to potential customers.
• Authorization to work in the United States without sponsorship.
• Valid driver's license, satisfactory driving record, and reliable transportation.
• Successful completion of criminal and driving background checks and a pre-employment drug test.

Nice To Haves

• Bilingual proficiency in English and Spanish.
• Experience in inside sales or a similar role.
• Experience in B2B sales.
• Knowledge of the company's products or industry.
• Experience using CRM systems for sales tracking and customer communication.
• Ability to manage priorities efficiently, maintain records, and perform data-driven analyses.
• Experience representing an organization at trade shows and industry events.
• Commitment to professional growth and adapting to industry trends.
• Expertise in advanced Microsoft Office Suite functions.
• Bachelor's degree in marketing, business administration, or a relevant field.
• Ability to collaborate effectively with sales teams and external partners.

Responsibilities

• Identify and qualify new business leads and opportunities.
• Build relationships with internal and external customers to maximize sales opportunities.
• Support the outside sales team with customer account management and order processing.
• Prepare product demonstrations, presentations, and proposals for potential clients.
• Track and report sales performance using the sales CRM.
• Make proactive outbound calls and manage at least 15 customers daily using CRM tools.
• Collaborate with Credit and Lead Generation teams to maintain accounts, expedite order cycles, and identify new opportunities.
• Maintain detailed records of sales interactions, quotes, and transactions.
• Stay informed about product innovations, market trends, and competitor activities to support continuous improvement.
• Work with the Sales Enablement Team to drive revenue.
• Promote adoption of digital resources to improve efficiency and sales effectiveness.
• Attend trade shows, industry association events, and company-sponsored events as needed to support sales and customer relationships.

Benefits

• Competitive weekly or bi-weekly pay.
• Discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off, including vacation, sick, volunteer, holiday, birthday, and floating time.
• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Company-paid life insurance and short-term disability.
• Optional long-term disability and additional life insurance.
• Benefits are subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED