Inside Sales
About The Position
The Client Support Representative (Inside Sales) is a member of the sales team in Glen Mills, Pennsylvania, supporting customers and prospective clients throughout the sales process. The role provides customer service, prepares project estimates and quotations, coordinates orders, and maintains timely communication from initial inquiry through final delivery. It works collaboratively with the outside sales team and contributes to the company’s growth in the architectural and construction products industry. The position also supports project coordination, customer marketing communications, and product sample requests. Compensation includes a competitive base salary and performance-based incentives tied to material sales. The posting also describes opportunities for career growth.
Requirements
- Excellent communication and relationship-building skills.
- Strong organizational and multitasking abilities.
- High attention to detail and commitment to customer satisfaction.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with CRM software and Microsoft Office.
- Positive attitude, strong work ethic, and a team-oriented mindset.
Nice To Haves
- Construction, building materials, or architectural product knowledge.
Responsibilities
- Deliver an exceptional experience for customers and prospective clients.
- Respond promptly to customer inquiries, questions, and requests.
- Build customer relationships through consistent communication and support.
- Partner with the outside sales team to support business development efforts.
- Prepare detailed material takeoffs using estimating software.
- Create accurate and timely quotations and follow up on outstanding quotes.
- Maintain detailed and accurate customer records in CRM and accounting systems.
- Provide product information and technical documentation as needed.
- Process customer orders from purchase through delivery.
- Generate packing slips and coordinate shipments with warehouse and freight partners.
- Track deliveries and proactively communicate shipment updates to customers.
- Ensure orders are completed accurately and on schedule.
- Coordinate product sample requests for architects, contractors, and customers, ensuring samples are prepared and delivered promptly.
- Assist with monthly customer marketing communications and email campaigns.
Benefits
- Competitive base salary
- Performance-based incentive program
- Paid Time Off
- Monthly vehicle allowance
- Opportunity for career growth
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
