Inside Sales & Applications Specialist

Cummins-Wagner Co Inc•Town of De Witt, NY

8h•$60,000 - $85,000

About The Position

Syracuse Thermal Products, a division of Cummins-Wagner, is hiring an Inside Sales & Applications Specialist in East Syracuse, New York. The company distributes and services industrial and mechanical equipment, while Syracuse Thermal Products specializes in engineered commercial HVAC, hydronic, steam, heating, cooling, and plumbing equipment, including pumps, heat exchangers, boilers, water heaters, tanks, valves, and related equipment. The specialist provides technical sales support and customer service to commercial HVAC, plumbing, and industrial equipment customers. As a primary point of contact, the role handles customer inquiries, quotations, product availability, replacement equipment, and technical assistance. The position evaluates customer needs, interprets technical information, identifies equipment solutions, and coordinates with manufacturers, suppliers, and internal teams. It reports to the Branch Manager. Cummins-Wagner is a 100% employee-owned company with a collaborative, customer-focused environment and opportunities for professional growth. The company has more than 250 employee owners and is an equal opportunity employer.

Requirements

At least two years of experience in inside sales, customer service, estimating, quotations, order support, or technical support in a business-to-business environment.
Strong technical aptitude and ability to understand mechanical equipment, specifications, product applications, and replacement requirements.
Excellent verbal and written communication skills and a strong customer-service focus.
Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Outlook, Word, Excel, and PDF document management.
Ability to learn and navigate CRM, ERP, quotation, order-entry, and manufacturer product-selection software.
Ability to interpret equipment schedules, model numbers, technical literature, submittals, and basic mechanical information.
Comfort communicating with contractors, engineers, wholesalers, service technicians, and manufacturers.
Initiative, problem-solving ability, and willingness to expand technical knowledge.
Ability to work independently and collaboratively with sales, warehouse, and management teams.
Ability to pass background and reference checks and a drug test.

Nice To Haves

Experience in commercial HVAC, plumbing, hydronics, industrial equipment, or a related technical industry.
Experience with pumps, boilers, heat exchangers, water heaters, valves, tanks, or aftermarket equipment.

Responsibilities

Respond promptly and professionally to customer calls, emails, quotation requests, product inquiries, and technical support needs.
Evaluate customer requirements, gather technical information, and recommend appropriate equipment and replacement solutions.
Prepare accurate quotations for commercial equipment, replacement products, aftermarket parts, accessories, and related materials.
Obtain and communicate product pricing, availability, lead times, specifications, and shipping information.
Assist with equipment replacements, product crossovers, discontinued models, and alternative manufacturer options.
Perform basic hydronic pump selections and help identify replacement pumps, motors, seals, impellers, and related components.
Review equipment specifications, drawings, submittals, product literature, and manufacturer selection tools to support customer requests.
Coordinate with manufacturers and suppliers to obtain technical information, product selections, pricing, and order updates.
Collaborate with warehouse personnel and internal sales teams to coordinate orders, shipments, customer pickups, and deliveries.
Maintain accurate records of quotations, customer correspondence, manufacturer responses, and order documentation.
Follow up on outstanding quotations, customer inquiries, and aftermarket sales opportunities.
Help resolve order discrepancies, shipping concerns, warranty requests, and product returns.
Build and maintain positive working relationships with customers, manufacturers, suppliers, and coworkers.
Identify opportunities for additional equipment sales, replacement products, and customer account development.
Escalate complex technical inquiries or application concerns to manufacturers or senior sales personnel as appropriate.
Maintain a professional, organized, and customer-focused work environment.
Perform other duties as assigned.