Copy of Inside Sales Representative
About The Position
We are seeking a motivated and driven Inside Sales Account Representative to join our growing team in Arizona. The role focuses on identifying and building new business partnerships in the healthcare and pharmaceutical industry. The successful candidate will be proactive, eager to learn, and committed to delivering excellent service. Prior pharmaceutical experience is not required. The representative will develop new accounts, support customers through onboarding, identify opportunities to expand product use, and maintain relationships with decision-makers. The role also manages order entry in Acumatica ERP, maintains sales pipeline records in Zoho CRM, and coordinates with Supply Chain, Finance, customers, and internal operations to ensure accurate fulfillment and a seamless customer experience. Success is measured by onboarding new accounts within 30 days, meeting outreach goals, maintaining 98% or higher system data integrity, and contributing to quarterly growth goals.
Requirements
- Bachelor’s degree in Business, Communications, or a related field, or equivalent professional experience.
- Proven track record in sales, customer-facing roles, or high-volume outreach environments.
- Exceptional verbal and written communication skills and the ability to engage varied stakeholders using a consultative approach.
- Ability to navigate challenges, address concerns empathetically, and negotiate solutions in a fast-paced environment.
- Comfort learning and using digital platforms such as ERP and CRM systems.
- Ability to learn complex regulated industries; prior pharmaceutical experience is not required.
Nice To Haves
- Prior experience with Zoho CRM or Acumatica ERP.
- Experience in sales, customer-facing roles, or high-volume outreach environments.
- A proactive approach to problem-solving and interest in contributing to a collaborative team culture.
- Ability to work cross-functionally toward shared revenue and service goals.
Responsibilities
- Use lead generation tools to identify and connect with healthcare providers and pharmacy accounts.
- Conduct calls and emails to expand the territory, explain product value, and convert prospects into active partnerships.
- Guide new customers through onboarding as their dedicated point of contact.
- Listen to customer needs and identify cross-selling and upselling opportunities across the product portfolio.
- Build and maintain relationships with decision-makers to support satisfaction and service retention.
- Manage end-to-end order entry in Acumatica ERP and coordinate with Supply Chain and Finance to support timely, accurate fulfillment.
- Maintain a documented and transparent sales pipeline in Zoho CRM.
- Coordinate between customers and internal operations from initial contact through delivery.
- Work toward onboarding new accounts within 30 days, daily and weekly outreach goals, at least 98% data integrity, and quarterly growth goals.
Benefits
- Competitive base salary plus annual performance bonus
- Comprehensive medical, dental, and vision coverage, 100% employer-paid for employees and dependents
- 401(k) plan with company match
- Paid time off
- Company-recognized holidays
- Parental leave
- Professional development opportunities
