Inside Parts sales - Carroll, Iowa
About The Position
Ziegler Cat is hiring a full-time Inside Parts Sales Person to serve customers and support the launch of its new Carroll, Iowa location. Initial training will take place at the Fort Dodge, Iowa branch, and the position will transition to the Carroll facility when it opens. The role calls for a dedicated employee with a strong work ethic and excellent organizational, customer service, and communication skills. The Inside Parts Sales Person helps customers identify and order the correct parts, checks availability, coordinates shipping, and processes invoices, backorders, returns, and exchanges. The role also supports team sales, communicates with customers throughout the sales process, prepares quotes, and helps resolve customer concerns. The employee is expected to work cooperatively with colleagues and maintain a safe, productive workplace.
Requirements
- High school diploma or GED.
- At least 2 years of experience in diesel engine, construction or agricultural equipment, or automotive parts or service.
- Positive attitude and desire to work as a team player.
- Basic computer skills, including navigation and searching, and familiarity with Microsoft Outlook email.
- Basic telephone experience.
- Basic customer service skills.
- Personal characteristics including customer focus, teamwork, learning orientation, efficiency, and sociability.
Nice To Haves
- Two-year degree preferred.
- Up to 4 years of relevant experience preferred.
Responsibilities
- Provide superior customer service face-to-face and over the telephone.
- Help customers determine the correct parts they need, verify availability, and make recommendations.
- Determine correct parts and availability, and complete parts orders.
- Determine the supplying facility and mode of transportation for parts shipments.
- Enter shipping information into the parts ordering system to process orders and generate invoices.
- Process backorders, returns, and exchanges.
- Assist the team with group and team sales, collaborating across departments during the sales process.
- Communicate with customers about sales, follow-ups, and potential issues.
- Work cooperatively with team members and superiors.
- Prepare quotes for service work, engines, machines, and parts.
- Assist customers with basic issues or concerns by taking action, providing alternatives, or escalating issues to a more experienced team member.
- Maintain a safe and productive workplace while observing departmental environmental standards.
Benefits
- Health, dental, vision, and life insurance.
- 15 days of PTO in the first year, with accrual starting on day one.
- 9 paid holidays.
- 401(k) plan with company contribution and match.
- Health Savings Account, with Ziegler contributing up to $1,000 tax-free each year.
- Short-term and long-term disability insurance.
- Flexible Spending Account (FSA).
- Employee Assistance Program (EAP).
- Paid parental leave and funeral leave.
- Fitness membership discount.
- Education assistance.
- Ongoing professional development and training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
