Inside Parts sales - Carroll, Iowa
About The Position
Ziegler Cat is hiring a full-time Inside Parts Sales Person to serve customers and support the launch of its new Carroll, Iowa location. Initial training will take place at the Fort Dodge, Iowa branch, and the position will transition to the Carroll facility when it opens. The role calls for a dedicated employee with a strong work ethic and excellent organizational, customer service, and communication skills. The Inside Parts Sales Person provides customer support face-to-face and by telephone, helps customers identify and order the right parts, and coordinates availability, shipment, invoicing, backorders, returns, and exchanges. The role also supports team sales, communicates with customers about sales and follow-ups, prepares quotes, and helps resolve customer concerns. Ziegler is a third-generation, family-owned CAT dealer founded in 1914, with more than 2,400 employees across over 30 locations in Minnesota, Iowa, and northern Missouri. The company describes its focus as helping customers succeed and providing employees with a supportive work environment, career development, and ongoing training. The pay range is $20.96 to $25.12; starting wage depends on skills, experience, education, and location, and the range may vary by 10% depending on the applicant’s location.
Requirements
- High school diploma or GED required.
- At least 2 years of experience in diesel engine, construction or agriculture equipment, or automotive parts or service.
- Basic computer skills, including navigation and searching.
- Basic Microsoft Outlook email skills.
- Basic telephone experience.
- Basic customer service skills.
- Customer focus, teamwork, learning orientation, efficiency, and sociability.
- A positive attitude and desire to work as a team player.
Nice To Haves
- Two-year degree preferred.
- Up to 4 years of experience preferred.
Responsibilities
- Provide superior customer service to customers face-to-face or over the telephone.
- Help customers determine the correct parts needed, verify availability, and make recommendations.
- Determine the correct parts and their availability, and complete parts orders.
- Determine the supplying facility and mode of transportation for parts shipment.
- Enter shipping information into the parts ordering system to process orders and generate invoices.
- Process backorders, returns, and exchanges.
- Assist the team with group and team sales, collaborating across departments during the sales process.
- Communicate with customers about sales and follow-ups, and address potential issues.
- Work cooperatively with team members and superiors.
- Prepare quotes for service work, engines, machines, and parts.
- Assist customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to a more experienced team member.
- Maintain a safe and productive workplace while observing the department’s environmental standards.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 15 days of PTO in the first year, with accrual starting on day one
- 9 paid holidays
- 401(k) plan with company contribution and match
- Health Savings Account, with Ziegler contributing up to $1,000 tax-free each year
- Short-term and long-term disability insurance
- Flexible Spending Account
- Employee Assistance Program
- Paid parental leave
- Funeral leave
- Fitness membership discount
- Education assistance
- Ongoing professional development and training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
