Inside Partner Account Manager - Santa Clara

Pure Storage•Santa Clara, CA

1d•Onsite

About The Position

The Inside Partner Account Manager (iPAM) supports Everpure’s partner community and works to provide partners with an excellent experience. The role covers onboarding new partners, providing day-to-day assistance with systems and processes, supporting pricing and deal registration, and promoting Everpure’s brand and programs to partners. This is an office-based role in Santa Clara, with employees expected to work from the office in accordance with Everpure’s policies except when on PTO, work travel, or other approved leave. The position offers an hourly pay range of $37–$56 USD and may be eligible for incentive pay and/or equity.

Requirements

Bachelor of Science or Bachelor of Arts degree required.
1–3 years of business professional experience.

Nice To Haves

Experience in account management, sales, or customer service is preferred.

Responsibilities

Handle deal registration approvals, rejections, extensions, reassignments, and issues.
Resolve issues with the deal registration process.
Understand and explain partner program details to partners.
Help partners with portal access and login, including account creation and password resets.
Provide partners with portal navigation assistance.
Assist Partner Account Managers (PAMs) in onboarding new resellers and distributors.
Serve as the point person for CPQ issues, including license allocation.
Assist partners in accessing required and optional training and certifications.
Provide proactive updates on progress toward meeting program requirements.
Assess operational processes and identify opportunities to streamline them.
Document new processes as they are introduced for partners.
Coordinate responses and updates in Medallia for partner survey detractors.
Field and redirect inbound partner queries.
Drive partner attendance at marketing events and participate in those events.
Follow up on marketing events.
Conduct partner recognition activities.