Inside Partner Account Manager - Santa Clara

Everpure•Santa Clara, CA

2d•$37 - $56•Onsite

About The Position

The Inside Partner Account Manager (iPAM) supports Everpure’s partner community and helps ensure partners have an excellent experience. The role has a broad operational and customer-support scope, including onboarding new partners, assisting with systems and processes, managing pricing and deal-registration matters, and promoting Everpure’s brand and programs to partners. The position is based primarily in Everpure’s Santa Clara office, in accordance with company policies.

Requirements

Bachelor’s degree (BS/BA) required.
1–3 years of business professional experience, preferably in account management, sales, or customer service.
Work from the Santa Clara office in compliance with Everpure policies, except when on PTO, work travel, or other approved leave.

Responsibilities

Handle deal-registration approvals, rejections, extensions, reassignments, and related issues.
Address issues with the deal-registration process.
Understand and explain partner-program details to partners.
Help partners with portal access and login, including account creation and password resets.
Provide partners with portal-navigation assistance.
Assist Partner Account Managers (PAMs) with onboarding new resellers and distributors.
Act as the point person for CPQ issues, including license allocation.
Assist partners with accessing required and optional training and certifications.
Provide proactive updates on progress toward meeting program requirements.
Assess operational processes and identify opportunities to streamline them.
Document new processes as they are introduced for partners.
Coordinate responses and updates in Medallia for detractors in partner surveys.
Field and redirect inbound partner queries.
Drive partner attendance at marketing events and participate in those events.
Follow up after marketing events.
Conduct partner-recognition activities.