Sales Specialist, Santa Clara

Lucid Motors•Santa Clara, CA

1d•Onsite

About The Position

Lucid is building a talent pipeline for future Sales Specialist opportunities in its studios. The Sales Specialist guides customers throughout their Lucid journey, serving as a primary contact from the sales process and transaction facilitation through successful vehicle delivery. The role is focused on creating a seamless, personalized, and memorable customer experience while achieving sales goals. Sales Specialists assess customer needs, explain Lucid products and the competitive landscape, conduct test drives, and build customer relationships and sales pipelines using Salesforce. They support customers through ordering, financing or leasing applications, documentation, payment, registration, and vehicle readiness, coordinating with Lucid Financial Service and Delivery teams as needed. The role also includes maintaining communication while customers await delivery and assisting with daily studio operations. The position offers guaranteed base pay of $25 per hour and uncapped commission, with commissions paid bi-weekly. The role is based in a retail studio environment and requires flexible availability, including weekends, evenings, and holidays.

Requirements

At least 2 years of relevant professional sales experience in a commission-based environment, including building and managing a customer pipeline.
Availability to work flexible hours, including weekends, evenings, and holidays, in a retail environment.
User experience with Microsoft Office, CRM tools, and retail business systems.
A proven track record of achieving individual sales goals.
Exceptional oral and written communication, active listening, and interpersonal skills.
Commitment to continuous personal and technical learning, with adaptability and the ability to acquire new skills and knowledge quickly.
Perseverance, resilience, and the ability to prioritize long-term goals.
Understanding of automotive market dynamics, financial principles, and industry trends.
A proactive, action-oriented approach and ability to work with urgency and efficiency.
Strong time management, organization, prioritization, and multitasking skills.
Ability to coordinate and facilitate customer test drives.
Ability to travel as needed for events.
High school diploma or GED.
Physical capacity to stand for extended periods and perform tasks such as twisting, bending, squatting, and reaching, with or without reasonable accommodation.
Valid driver's license with no suspensions within the past year. Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid training upon hire.
Ability to obtain appropriate state DMV licensing, where applicable.

Nice To Haves

Retail automotive sales and desking experience.
Experience with Salesforce.
Bachelor's degree or equivalent work experience.
Passion for electric vehicles and the premium vehicle market, and curiosity about the competitive landscape.
Knowledge of a secondary language.

Responsibilities

Assess customer needs through personalized interactions and thoughtful questioning.
Use in-depth product knowledge to recommend tailored solutions and explain Lucid vehicles and the competitive landscape.
Build and nurture customer relationships to foster brand loyalty.
Use Salesforce or another CRM to track and manage customer interactions and maintain consistent engagement.
Build and manage a sales pipeline through disciplined practices.
Meet and exceed individual performance targets while delivering exceptional customer experiences.
Conduct test drives and communicate key selling points while ensuring an exceptional driving experience.
Guide customers through the vehicle ordering process from order to delivery.
Support customers with financing and leasing applications, monitor application status and submitted documents, and track vehicle readiness.
Obtain customer documentation, advise on financial products, and help ensure the purchase and financing process runs smoothly.
Handle vehicle registration and facilitate payment due at signing.
Coordinate customer support with Lucid Financial Service and Delivery teams as required.
Maintain regular communication with customers while they wait for a delivery date to be scheduled.
Assist with daily operations as needed.