Sales Specialist, Santa Clara

Lucid Motors • Santa Clara, CA

5d • Onsite

About The Position

Lucid is building a talent pipeline for future Sales Specialist opportunities in its studios. As a Sales Specialist, you will be a primary point of contact throughout the customer’s Lucid journey, from sales and transaction facilitation through vehicle delivery. The role focuses on providing a seamless, personalized customer experience while meeting sales goals. It offers a guaranteed hourly wage and uncapped commission potential.

You will assess customer needs, explain Lucid products and the competitive landscape, maintain customer relationships and sales pipelines in Salesforce, conduct test drives, and deliver a memorable sales experience. You will also support customers through ordering, financing or leasing, documentation, registration, payment, and delivery readiness, coordinating with Lucid Financial Service and Delivery teams as needed. Regular communication with customers during the period before delivery is also expected.

Requirements

• At least 2 years of relevant professional sales experience in a commission-based environment, including building and managing a customer pipeline.
• Availability to work flexible hours, including weekends, evenings, and holidays, in a retail environment.
• Experience using Microsoft Office, CRM tools, and retail business systems.
• A proven track record of achieving individual sales goals.
• Strong communication skills, including active listening, clear verbal articulation, and proficient written communication.
• Commitment to continuous personal and technical learning, with adaptability and the ability to acquire new skills and knowledge quickly.
• Perseverance, resilience, and determination in overcoming challenges and prioritizing long-term goals.
• Understanding of automotive market dynamics, financial principles, and industry trends.
• A proactive, action-oriented approach and ability to achieve objectives efficiently.
• Strong time management, organization, prioritization, and multitasking skills.
• Exceptional interpersonal skills and ability to build positive, productive relationships with peers and customers.
• Ability to coordinate and facilitate customer test drives.
• Physical capacity to stand for extended periods and twist, bend, squat, and reach, with or without reasonable accommodation.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid Training upon hire.
• Ability to obtain appropriate state DMV licensing, where applicable.
• High school diploma or GED.
• Proficiency in English.

Nice To Haves

• Retail automotive sales and desking experience.
• Salesforce experience.
• Bachelor’s degree or equivalent work experience.
• Curiosity and passion about electric vehicles, the premium vehicle market, and the competitive landscape.
• Knowledge of a secondary language.

Responsibilities

• Assess customer needs through personalized interactions and insightful questions.
• Use in-depth knowledge of Lucid products to recommend tailored solutions.
• Learn about competitor models, pricing, and packages to educate customers about Lucid.
• Build and nurture customer relationships to foster brand loyalty.
• Use Salesforce to track and manage customer interactions and maintain consistent engagement.
• Build and maintain a robust sales pipeline.
• Meet and exceed performance targets while delivering exceptional customer experiences.
• Conduct test drives and explain vehicle selling points while providing an exceptional driving experience.
• Deliver a memorable sales experience.
• Manage order-to-delivery transitions, including supporting financing and leasing applications and monitoring application status, submitted documents, and vehicle readiness.
• Guide customers through the new-vehicle ordering process, obtain documentation, advise on financial products, and support a smooth purchase and financing process.
• Handle vehicle registration and facilitate payment due at signing.
• Coordinate customer support with Lucid Financial Service and Delivery teams as needed.
• Assist with daily operations as needed.
• Communicate clearly and regularly with customers, including during the waiting period before a delivery date is scheduled.
• Use active listening to provide helpful solutions.
• Coordinate and facilitate customer test drives.
• Travel as needed for events.

Benefits

• Guaranteed base pay of $25 per hour.
• Uncapped commission with bi-weekly commission payouts.
• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off.
• Paid holidays.
• Paid sick leave.
• 401(k) retirement plan.
• Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED