Inside Counter Sales

Builders FirstSource•Mitchell, SD

About The Position

The Inside Counter Sales Representative assists customers and contractors in person and over the phone by providing quotes and product information while maintaining company standards for customer service. The role generates sales by identifying customers’ product needs and design specifications and serving as a liaison between the company and its customers. Duties may include handling special orders and advanced pricing. The position works with purchasing, inside technical and design staff, production staff, and outside sales representatives to support customers and coordinate orders. It also provides technical assistance, prepares material takeoffs, enters and verifies sales information, maintains stock, operates a cash register, and supports safety practices.

Requirements

High school diploma.
1–2 years of experience in the building materials industry, with extensive knowledge of products and applications.
Good interpersonal and customer relations skills.
Strong verbal and written communication skills.
Good interpersonal and influencing skills.
Strong customer service skills.
Knowledge of basic sales techniques and concepts.
Strong attention to detail.
Knowledge of business math.
Knowledge of company products, production processes, and product standards.
Knowledge of building materials, applications, related equipment, and/or the construction industry.
Familiarity with inventory and inventory control.
Ability to operate a computer, calculator, and cash register.
Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
Ability to drive and walk throughout yards, plants, and offices.

Responsibilities

Collect customers’ product needs and design specifications in person and over the phone, acting as a liaison between customers and internal teams.
Respond to inquiries about product selection, orders, pricing and quotations, complaints, delivery and installation schedules, and follow-ups.
Initiate telephone calls to customers to generate sales and meet projected sales goals.
Develop sales, product, industry, and construction knowledge through training and ongoing learning.
Research customer needs and industry competition and learn company product features and benefits to identify sales opportunities.
Prepare accurate and complete material takeoffs for single- and multiple-family home projects.
Provide technical assistance to drafting and engineering as required.
Analyze and size lumber products using appropriate software.
Coordinate the purchase and delivery of special products.
Obtain product pricing, specifications, uses, and availability information.
Enter customer orders, pricing, and other information into the computer system.
Create accurate and complete invoices, work orders, and sales tickets.
Maintain stock levels on the sales floor and in the stockroom.
Operate and balance the cash register daily.
Research credits, returns, and late payments as needed.
Work with outside sales representatives to ensure customer satisfaction.
Follow safety procedures, attend required safety meetings, and recommend improvements to safety procedures.