Inside Counter Sales Sales - Inside Sales

Builders FirstSource • Anchorage, AK

3d

About The Position

The Inside Counter Sales Representative assists customers and contractors by providing quotes and product information in person and over the phone while maintaining company standards for excellent customer service. The role may handle special orders and advanced pricing, and generates sales by identifying customers’ product needs and design specifications. The representative acts as a liaison between the company and its customers and internal teams.

Requirements

• High school diploma.
• 1–2 years of experience in the building materials industry, with extensive knowledge of products and applications.
• Good interpersonal and customer relations skills.
• Strong verbal and written communication skills.
• Good interpersonal and influencing skills.
• Strong customer service skills.
• Knowledge of basic sales techniques and concepts.
• Strong attention to detail.
• Knowledge of business math.
• Knowledge of company products, production processes, and product standards.
• Knowledge of building materials, applications, related equipment, and/or the construction industry.
• Familiarity with inventory and inventory control.
• Ability to operate a computer, calculator, and cash register.
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
• Ability to drive and walk throughout yards, plants, and offices.
• Ability to lift and carry up to 25 pounds frequently and occasionally up to 80 pounds.
• Ability to stand and walk frequently throughout the day.

Responsibilities

• Collects customer product needs and design specifications and acts as a liaison among customers, purchasing, inside technical/design staff, and production staff.
• Responds to inquiries about product selection, orders, pricing and quotations, complaints, delivery and installation scheduling, and customer follow-ups.
• Initiates calls to customers to generate sales and achieve projected sales goals.
• Develops sales techniques and product and industry knowledge through company training and learning about residential, rural, industrial, and commercial construction.
• Generates sales opportunities by researching client needs and industry competition and learning company product features and benefits.
• Prepares accurate and complete material takeoffs for single- and multiple-family home projects.
• Provides technical assistance to drafting and engineering as required.
• Analyzes and sizes lumber products using appropriate software.
• Coordinates purchases and deliveries of special products and obtains information about pricing, specifications, uses, and availability.
• Enters customer orders, pricing, and other information into the computer system.
• Creates accurate and complete invoices, work orders, and sales tickets.
• Maintains stock levels on the sales floor and in the stockroom.
• Operates and balances the cash register daily.
• Researches credits, returns, and late payments as needed.
• Works with outside sales representatives to ensure customer satisfaction.
• Follows safety procedures and practices, attends safety meetings as required, and may recommend safety improvements.

Benefits

• Competitive, affordable benefits designed to support employees and their families; specific benefit offerings are not listed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED