Inside Counter Sales Sales - Inside Sales

Builders FirstSource • Anchorage, AK

2d

About The Position

The Inside Counter Sales Representative assists customers and contractors by providing quotes and product information in person and over the phone while maintaining excellent customer service. The role generates sales by gathering customers’ product needs and design specifications and serves as a liaison between the company and customers. It may involve handling special orders and advanced pricing. The position works with purchasing, inside technical and design staff, production staff, and outside sales representatives to address customer requirements and ensure satisfaction. The role has no supervisory responsibilities.

Requirements

• High school diploma.
• 1–2 years of experience in the building materials industry, with extensive knowledge of products and applications.
• Good interpersonal and customer relations skills.
• Strong verbal and written communication skills.
• Good interpersonal and influencing skills.
• Strong customer service skills.
• Knowledge of basic sales techniques and concepts.
• Strong attention to detail.
• Knowledge of business math.
• Knowledge of company products, production processes, and product standards.
• Knowledge of building materials, applications, related equipment, and/or the construction industry.
• Familiarity with inventory and inventory control.
• Ability to operate a computer, calculator, and cash register.
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
• Ability to drive and walk throughout yards, plants, and offices.
• Ability to lift and carry up to 25 pounds frequently and up to 80 pounds occasionally.
• Ability to stand and walk frequently throughout the day.

Responsibilities

• Represent the company during the sales process by collecting customer product needs and design specifications and acting as a liaison among customers, purchasing, technical/design staff, and production staff.
• Respond to customer inquiries about product selection, orders, pricing and quotations, complaints, delivery and installation scheduling, and follow-up.
• Initiate calls to customers to generate sales and meet projected sales goals.
• Develop sales techniques and product and industry knowledge through company training and by learning about residential, rural, industrial, and commercial construction.
• Generate sales opportunities by researching client needs and industry competition and learning company product features and benefits.
• Prepare accurate and complete material takeoffs for single- and multiple-family home projects.
• Provide technical assistance to drafting and engineering as required.
• Analyze and size lumber products using appropriate software.
• Coordinate the purchase and delivery of special products.
• Obtain information about product pricing, specifications, uses, and availability.
• Enter customer orders, pricing information, and other data into the computer system.
• Create accurate and complete invoices, work orders, and sales tickets.
• Maintain stock levels on the sales floor and in the stockroom.
• Operate and balance the cash register daily.
• Research credits, returns, and late payments as needed.
• Work with outside sales representatives to ensure customer satisfaction.
• Follow safety procedures and practices, attend required safety meetings, and recommend improvements to safety procedures when appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED