Inside Auto Claims Adjuster - Hybrid (Nashville, TN)
About The Position
The Inside Auto Claims Adjuster investigates basic and occasionally moderately complex auto insurance claims, which may include non-represented claims. The adjuster evaluates coverage, liability, and damages and negotiates settlements. The role works directly with claimants, insureds, witnesses, and other involved parties to resolve claims in a timely, accurate, and customer-focused manner. Training is conducted in the office Monday through Friday, 8:00 a.m. to 4:45 p.m. After training, the role follows a hybrid schedule: three days in the office (Tuesday through Thursday) and two days remote (Monday and Friday). Working hours are Monday through Friday between 8:00 a.m. and 5:30 p.m., with occasional Saturdays. The role may require obtaining an adjuster’s license in multiple markets within 60 days of hire and maintaining all licenses and renewal requirements. A $1,000 sign-on bonus is available to eligible candidates with an active adjuster license in Texas, Florida, or their resident state; current and former Allstate employees and affiliated-company employees seeking rehire are not eligible. The position is unavailable to residents of California, Alaska, Washington, and Hawaii.
Requirements
- Obtain any required adjuster’s licenses within 60 days of hire and maintain required licenses, continuing education, and renewal requirements.
- Have a private, dedicated workspace at home that is free from distractions.
- Have reliable internet with minimum bandwidth of 50 MB download and 5 MB upload.
- Have an appropriate work surface and seating.
Nice To Haves
- Two or more years of prior claims-handling experience.
- Strong verbal and written communication skills and a commitment to excellent customer service.
- Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
- Strong attention to detail, critical-thinking, and decision-making skills.
- Comfort using technology and learning claims-related software and tools.
- An active adjuster license in Texas, Florida, or the candidate’s resident state qualifies for the sign-on bonus, subject to eligibility.
Responsibilities
- Ensure compliance with regulatory requirements and company standards throughout the claim lifecycle.
- Investigate minor to moderately complex auto accidents and prepare clear, concise claim summaries.
- Conduct recorded statements with claimants, insureds, and witnesses.
- Evaluate claims to determine coverage, liability, and damages.
- Negotiate and settle claims in accordance with established guidelines and best practices.
- Maintain detailed, well-documented claim files, including notes, summaries, and decision rationale.
- Collaborate with internal teams to support efficient, customer-centric claim handling.
Benefits
- Medical, dental, and vision coverage.
- Allstate pension plan and 401(k) savings plan.
- Ayco financial coaching.
- Spring Health mental and emotional wellbeing resources.
- Paid parental leave.
- Adoption reimbursement.
- Paid time off.
- Tuition reimbursement.
- Wellness incentives.
- Allstate Foundation donation match and grant opportunities.
- Technology equipment for remote work, including a laptop, monitor, headset, keyboard, and mouse.
- $80 monthly connectivity reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
