Auto Claims Adjuster

Berkley•Phoenix, AZ

20h•Hybrid

About The Position

Berkley One is a modern insurance provider serving clients who expect a personalized, sophisticated insurance experience. The Auto Claims Adjuster will contribute to the Berkley One brand by handling moderately complex personal-lines claims and resolving them professionally, accurately, and on time. The position requires technical claims expertise, strong organization and time management, self-direction, and exceptional customer service. The role is based in the Phoenix, Arizona, or Wilmington, Delaware, office, with a hybrid schedule of four days in the office and one remote day where appropriate. The adjuster manages assigned claims through coverage analysis, investigation, reserving, and resolution. The work includes communicating with policyholders, claimants, agents, and other parties; documenting claim activity; managing file inventory; and negotiating settlements within authority limits. The position also involves related administrative functions as required.

Requirements

Bachelor's degree or equivalent work experience.
Property, liability, injury, and auto physical-damage claims technical skills.
Organizational skills.
Time-management skills.
Self-direction.
Exceptional customer service.
Coverage analysis, investigation, reserving, and claim-resolution skills.
Negotiation skills.
Coverage research and claim-file documentation skills.
File-inventory management skills.

Responsibilities

Handle assigned first- and third-party personal-lines auto and homeowners claims, including liability, first-party medical/PIP, third-party bodily injury, and auto physical damage claims of moderate complexity.
Manage claims through coverage analysis, investigation, reserving, and resolution.
Identify and address coverage issues, investigate causes and exposures, set timely reserves, and develop detailed action plans.
Negotiate and communicate claim settlements within authority limits.
Establish the validity of claims submitted for payment through coverage research and contact with policyholders, claimants, and outside parties.
Research and locate information and documentation needed to investigate, evaluate, and resolve claims.
Write denial letters, Reservation of Rights letters, and other correspondence.
Maintain an effective diary system and document claim-file activities according to established procedures.
Proactively manage file inventory to support timely case resolution.
Provide customer service to insureds, agents, and internal and external customers.
Perform required administrative functions, such as expense accounts and time-off reporting.