Auto Claims Adjuster

Berkley•Phoenix, AZ

1d•Hybrid

About The Position

The Auto Claims Adjuster is a key contributor to the Berkley One brand and handles moderately complex claims with a focus on quality, timely resolution, and professional service. The role involves technical, organizational, and time-management skills across property, liability, injury, and auto physical damage claims, as well as self-direction and exceptional customer service. The position is based in the Phoenix, Arizona, or Wilmington, Delaware, office and follows a hybrid schedule of four days in the office and one day remote where appropriate. The adjuster serves insureds, agents, and internal and external customers while managing claim files and related administrative functions.

Requirements

Bachelor’s degree or equivalent work experience.
Property, liability, injury, and auto physical damage claims technical skills.
Organizational skills.
Time-management skills.
Self-direction.
Exceptional customer service skills.
Skills in coverage analysis, investigation, reserving, and claim resolution.
Negotiation skills.
Coverage research skills.
Claim-file documentation skills.
File-inventory management skills.

Responsibilities

Handle assigned moderately complex first- and third-party personal lines auto and homeowners claims, including liability, first-party medical/PIP, third-party bodily injury, and auto physical damage claims.
Manage claims through coverage analysis, investigation, reserving, and resolution.
Identify and address coverage issues; investigate causes and exposures; set timely reserves; and develop detailed action plans.
Negotiate and communicate claim settlements within authority limits.
Establish the validity of claims through coverage research and contact with policyholders, claimants, and outside parties.
Research and locate additional information and documentation to investigate, evaluate, and resolve claims.
Write denial letters, Reservation of Rights letters, and other correspondence.
Maintain an effective diary system and document claim-file activities in accordance with established procedures.
Proactively manage file inventory to support timely case resolution.
Deliver customer service to insureds, agents, and internal and external customers.
Perform required administrative functions, such as expense accounts and time-off reporting.