Inside Auto Claims Adjuster - Scottsdale, AZ (Hybrid)
About The Position
The Inside Auto Claims Adjuster investigates basic and occasionally moderately complex auto insurance claims, including non-represented claims. The role evaluates coverage, liability, and damages and negotiates settlements, working directly with claimants, insureds, and other involved parties to support timely, accurate, and customer-focused claim resolution. The adjuster must comply with regulatory requirements and company standards throughout the claim lifecycle and maintain detailed claim documentation. The position is based in Scottsdale, Arizona. During training, the schedule is Monday through Friday, 8:00 AM to 5:00 PM, with full-time in-person work. After training, the schedule is Monday through Friday during hours between 8:00 AM and 5:30 PM Arizona time, with occasional Saturdays. The hybrid arrangement requires three office days (Monday through Wednesday) and two remote days (Thursday and Friday). Employees working from home need a dedicated, private workspace free from distractions, appropriate work surface and seating, and internet service with at least 50 MB download and 5 MB upload. Allstate provides a technology bundle, including a laptop, monitor, headset, keyboard, and mouse, and an $80 monthly connectivity reimbursement. An active adjuster license in Texas, Florida, or the employee’s resident state may qualify the employee for a $1,000 sign-on bonus, subject to the stated eligibility restrictions. Required adjuster licenses must be obtained within 60 days of hire and maintained, including any continuing education and renewal requirements.
Requirements
- Strong verbal and written communication skills and a demonstrated commitment to excellent customer service.
- Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
- Strong attention to detail, critical-thinking, and decision-making skills.
- Comfort using technology and learning claims-related software and tools.
- Obtain all required adjuster licenses within 60 days of hire and maintain required licenses, including applicable continuing education and renewal requirements.
- For remote work, have a dedicated private workspace free from distractions, appropriate work surface and seating, and internet bandwidth of at least 50 MB down and 5 MB up.
Nice To Haves
- Two or more years of prior claim handling experience is preferred.
Responsibilities
- Comply with regulatory requirements and company standards throughout the claim lifecycle.
- Investigate minor to moderately complex auto accidents and prepare clear, concise claim summaries.
- Conduct recorded statements with claimants, insureds, and witnesses.
- Evaluate auto claims to determine coverage, liability, and damages.
- Negotiate and settle claims in alignment with established guidelines and best practices.
- Maintain detailed claim files, including notes, summaries, and decision rationale.
- Collaborate with internal teams to support efficient, customer-centric claim handling.
Benefits
- Medical, dental, and vision coverage
- Allstate pension plan and 401(k) savings plan
- Ayco financial coaching
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement
- Paid time off
- Tuition reimbursement
- Wellness incentives
- Allstate Foundation donation match and grant opportunities
- $80 monthly connectivity reimbursement for eligible employees working from home
- $1,000 sign-on bonus for candidates with an active adjuster license in Texas, Florida, or their resident state, subject to eligibility restrictions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
