Inside Auto Claims Adjuster - Hybrid (Charlotte, NC))
About The Position
The Inside Auto Claims Adjuster investigates basic and occasionally moderately complex auto insurance claims, including non-represented claims. The adjuster evaluates coverage, liability, and damages, negotiates settlements, and works directly with claimants, insureds, witnesses, and other involved parties to provide timely, accurate, customer-focused claim resolution. The role requires compliance with regulatory requirements and company standards throughout the claim lifecycle, thorough investigation and documentation, and collaboration with internal teams. Training is conducted in the office Monday through Friday, 8:00 a.m.–4:45 p.m. After training, the position follows a hybrid schedule: three days in the office (Tuesday–Thursday) and two remote days (Monday and Friday). Hours are Monday through Friday between 8:00 a.m. and 5:30 p.m., with occasional Saturdays. The position is hybrid in Charlotte, North Carolina, and is unavailable to residents of California, Alaska, Washington, and Hawaii. Employees working from home must have a private, distraction-free dedicated workspace, appropriate work surface and seating, and internet service with at least 50 MB download and 5 MB upload. Allstate provides the work-from-home technology bundle and an $80 monthly connectivity reimbursement.
Requirements
- Obtain all required adjuster licenses within 60 days of hire and maintain required licenses, including continuing education and other state-affiliated renewal requirements.
- Have a private, dedicated home workspace free from distractions, with an appropriate work surface and seating.
- Have internet bandwidth of at least 50 MB download and 5 MB upload.
Nice To Haves
- 2+ years of prior claim handling experience.
- Strong verbal and written communication skills and a demonstrated commitment to excellent customer service.
- Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
- Strong attention to detail, critical-thinking, and decision-making skills.
- Comfort using technology and learning claims-related software and tools.
- An active adjuster license in Texas, Florida, or the candidate’s resident state qualifies for a $1,000 sign-on bonus; current employees and former employees seeking rehire at Allstate or affiliated companies are not eligible.
Responsibilities
- Ensure compliance with regulatory requirements and company standards throughout the claim lifecycle.
- Investigate minor to moderately complex auto accidents and prepare clear, concise claim summaries.
- Conduct recorded statements with claimants, insureds, and witnesses.
- Evaluate auto claims to determine coverage, liability, and damages.
- Negotiate and settle claims in alignment with established guidelines and best practices.
- Maintain detailed, well-documented claim files, including notes, summaries, and decision rationale.
- Collaborate with internal teams to support efficient, customer-centric claim handling.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Allstate pension plan
- 401(k) savings plan
- Ayco financial coaching
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement
- Paid time off
- Tuition reimbursement
- Wellness incentives
- Allstate Foundation donation match and grant opportunities
- Technology bundle for working from home, including laptop, monitor, headset, keyboard, and mouse
- $80 monthly connectivity reimbursement for eligible employees working from home
- $1,000 sign-on bonus for eligible candidates with an active adjuster license in TX, FL, or their resident state
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
