Inside Account Representative
About The Position
The Inside Account Representative at iNRCORE Group’s Gowanda Electronics facility manages assigned customer accounts, supports account growth, coordinates sales activities, and serves as a primary point of contact for customers. The role supports customer satisfaction and retention by handling quotations, tracking opportunities, coordinating internally to meet customer requirements, and identifying opportunities to expand business relationships. It works closely with Operations, Engineering, Quality, Supply Chain, Regional Sales Managers, and other commercial team members. The position reports directly to the Inside Sales Manager.
Requirements
- Minimum of 3–5 years of customer service, account management, inside sales, or related experience.
- Strong proficiency with Microsoft Office applications and ERP systems.
- Experience supporting customer accounts, quotations, forecasting, or sales activities.
- Excellent verbal and written communication skills.
- Strong relationship-building and customer management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational skills with attention to detail and accuracy.
- Ability to collaborate effectively across departments and influence outcomes without direct authority.
- Strong problem-solving and decision-making skills.
- Customer-focused mindset with an interest in sales and business growth.
- Positive attitude, strong work ethic, and commitment to delivering results.
- High level of integrity and ability to handle confidential information.
Nice To Haves
- Associate’s Degree preferred.
- Bachelor’s Degree in Business, Marketing, Engineering, or a related field is a plus.
- Experience in a manufacturing, industrial, or technical environment preferred.
Responsibilities
- Serve as the primary point of contact for assigned customer accounts.
- Manage customer relationships to support retention, satisfaction, and account growth.
- Prepare and manage customer quotations in collaboration with Engineering, Supply Chain, and Operations.
- Support pipeline development and opportunity tracking activities.
- Participate in customer business reviews, account discussions, and growth planning activities.
- Coordinate with Operations, Engineering, Quality, and Supply Chain teams to meet customer requirements.
- Resolve complex customer inquiries and service-related issues.
- Maintain accurate customer records, forecasts, and opportunity information within company systems.
- Monitor account activity and identify opportunities for additional business growth.
- Support Regional Sales Managers and other commercial team members as needed.
- Provide customers with product, pricing, and order status information.
- Participate in sales, forecasting, and production planning meetings.
- Promote a positive, professional, and customer-focused approach in all interactions.
- Perform other account management and sales support duties as assigned.
Benefits
- Excellent earning potential with qualifying annual bonuses.
- Health, dental, and vision benefits.
- Elective flexible spending and dependent care accounts.
- Company-paid and elective buy-up life and AD&D insurance.
- Company-paid short-term disability and elective long-term disability.
- Elective critical illness, hospital indemnity, and supplemental accident coverage benefits.
- 401(k) retirement savings plan with qualifying company match.
- Company-paid mental health benefits and Employee Assistance Program (EAP).
- Paid holidays and generous paid time off (PTO).
- Employee Discount Program (LifeMart via ADP).
- Tuition reimbursement for qualifying degrees and certification programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
